What are the responsibilities and job description for the Bilingual Administrative Support Specialist position at Wellmore Behavioral Health?
Job Details
Description
POSITION TITLE: Bilingual Administrative Support Specialist
PROGRAM: Children’s Outpatient
GENERAL STATEMENT OF RESPONSIBILITIES:
The Administrative Support Specialist positions at Wellmore, Inc. could be responsible for any combination of the following functions occurring in the front desk/billing area of the agency as assigned by the Administrative Operations Manager or senior management at Wellmore. General areas of functions include greeting clients and families, answering telephones, taking referrals for all programs, handling crisis calls, billing, data entry, verifying client information, filing, assist doctors, process third party requests for information and other general administrative support functions.
SUPERVISION:
Supervised by: Administrative Operations Manager (or designee)
EXAMPLES OF RESPONSIBILITIES:
- Enter/Maintain treatment provider appoints in scheduler system.
- Greet and check in clients and their families for appointments.
- Handle any walk-in clients appropriately.
- Verify that client information in computer system is accurate including insurance, phone number, address, etc. Update as necessary.
- Copy insurance card for billing file.
- Collect co-pays/fees from family at time of arrival.
- Announce the client’s arrival to his/her treatment provider (i.e. clinician).
- Answer incoming calls, forward calls to proper individual, take messages as necessary.
- Receive and respond appropriately to incoming crisis calls.
- Take basic referral information and follow appropriate triage protocol established by clinical team.
- Provide back-up coverage to Naugatuck offices when needed.
Qualifications
QUALIFICATIONS:
- Ability to read, write, translate and interpret Spanish.
- Have the ability to maintain the utmost confidentiality of both agency and client matters.
- Maintain a level of adequate productivity as determined by your supervisor.
- Be capable of working as part of a team.
- Be able to effectively communicate with both families and professionals (in writing and verbally).
- Have the ability to maintain a flexible work schedule.
EDUCATION & EXPERIENCE:
High school diploma or equivalent. Experience in office procedures, customer service, and/or working with children and families necessary. Previous computer experience necessary.
Medical Office experience preferred
LICENSURE/CERTIFICATION/REGISTRATION:
Valid driver’s license with good driving record and reliable transportation is required.
Salary : $20