What are the responsibilities and job description for the Customer Resolution Representative Beneficiary Support position at Wells Fargo?
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking Customer Resolution Representatives in Estate Care Center as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role you will:
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking Customer Resolution Representatives in Estate Care Center as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role you will:
- Support and interact with internal and external customers/family members with phone or computer inquiries regarding handling financial affairs for deceased customer's
- Seek ways to determine appropriate course of action, conduct research to identify the customer need, and process complex transactions
- Performs a variety of operational tasks for the most complex processes or functions. Takes accountability for entire process from receipt of work to resolution and closure
- Perform moderately complex research to resolve customer requests and/or transactions and classify risks appropriately in case management system to ensure customer request addressed while maintaining compliance with internal company requirements and standards
- Works under general supervision following established procedures, resolving complex customer issues using multiple resources, records, and uses multiple on-line systems.
- Exercises some judgment within guidelines on operational issues related to process or function, providing training as needed.
- Starting rate $20.29 per hour
- 2 years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Strong analytical skills with high attention to detail and accuracy
- Good verbal, written, and interpersonal communication skills
- Ability to research and report on a variety of issues using problem solving skills
- Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
- Customer service focus with the ability to listen to customer needs and recommend solutions
- Ability to work effectively in a team environment
- Ability to organize and manage multiple priorities
- You will receive in-depth virtual training, on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
- Hours of operation Monday - Friday 8:00 am - 5:00 pm EST. Your regular work schedule will be based on business need
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
