Lead Operational Risk Officer - Chief Operating Office

About This Role

Wells Fargo is seeking a Lead Operational Risk Officer within the Operational Risk Management group as part of Corporate Risk. Learn more about the career areas and lines of business at wellsfargojobs.com .

The Lead Operational Risk Officer is responsible for the independent oversight of front-line operational risk management effectiveness of COO. This role is expected to engage with business and risk resources within the front line to influence and challenge risk management activities and decisions. Operational risk is the risk resulting from inadequate or failed internal controls and processes, people and systems, or resulting from external events. Operational risk is inherent in all Wells Fargo products and services as it often arises in the presence of other risk types.

This role will develop specific subject matter expertise for the COO group, will be considered a thought leader and will assist the business oversight leader with all matters pertaining to Operational Risk coverage and oversight. In this capacity, this role reviews and challenges significant front line operational risk program execution, including, but not limited to, business continuity, payments, external fraud, information risk management, safety and physical security, transaction processing and execution, third-party risk management and various risk assessment policies and programs.

In This Role, You Will

• Develop, implement, and monitor risk-based programs to identify, assess, and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems, or external events
• Maintain a balance between risk mitigation and operational efficiency
• Evaluate the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls
• Analyze extremely complex business and system changes to determine impact, identify operational risk issues and participate in the development of risk ratings
• Provide operational risk expertise and consulting to complex business units for initiatives with high risk, generally spanning multiple business lines
• Design and develop the most complex testing strategies, methodologies and analyses
• Consult with the business to develop corrective action plans and effectively manage change
• Identify training opportunities
• Design and coordinate the development of training materials and coordinate or deliver training
• Report findings and develop business cases to influence executive management, management committee member or head of business on the need for controls to mitigate risk
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Lead project or virtual teams and mentor less experienced staff
  
  

Required Qualifications:

• 5 years of Operational Risk experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

Desired Qualifications:

• Advanced Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to interact with all levels of an organization
• Ability to articulate complex concepts in a clear manner
• Strong understanding of a corporate risk function, business operations, processes, products and customer interactions
• where they manifest risk
• RCSA (Risk and Control Self-Assessment) knowledge and experience
• Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders across the organization, which includes virtual, matrixed leadership experience
  
  

Job Expectations:

• This position is not eligible for Visa sponsorship.
• This position offers a hybrid work schedule.
• Willingness to work on-site at stated location on the job opening.
  
  

Posting Locations:

• 401 S. Tryon Street - Charlotte, NC
• 600 S. 4th Street - Minneapolis, MN
• 800 S. Jordan Creek Pkwy - West Des Moines, IA
• 401 Las Colinas Blvd W - Irving, TX
  
  

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$119,000.00 - $206,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement
  
  

Posting End Date:

8 Aug 2025

• Job posting may come down early due to volume of applicants.
  
  

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
  
  

Reference Number

R-477584-3