Lending Operations Associate Manager

About this role:

Wells Fargo Auto is seeking a Lending Operations Associate Manager to join our internal Remarketing team. The successful candidate for this role will demonstrate the ability to lead a group of motivated employees. This role requires a team member with strong communication skills and relationship management. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Supervise the daily activities of Loan Servicing Representatives to ensure timely completion, quality, and compliance in the Remarketing functional area
• Provide quality customer service to internal and external customers
• Identify opportunities for process improvement and risk control development
• Make day to day supervisory or tactical decisions related to Lending Operations functional area
• Resolve issues related to vehicle transport, auction scheduling and other areas within the Remarketing process
• Ensure compliance with Wells Fargo investor, legal, regulatory, or business policies
• Manage allocation of people and financial resources for Lending Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Posting Locations:

Candidate must reside within a commutable distance to one of the locations listed on the job posting:

• 2501 S. Price Rd., CHANDLER, AZ
• Relocation assistance is not available for this position

*Posting may close early due to volume of candidates

Required Qualifications:

• 2 years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1 years of Leadership experience

Desired Qualifications:

• Strong, clear and concise written and oral communication skills
• Leadership skills including: coaching, training, and mentoring
• Ability to take initiative, identify opportunities and implement change
• Ability to identify risk exposures and propose solutions
• Solid conflict management and decision-making skills
• Ability to research and report on a variety of issues using problem solving skills
• Ability to assess current processes/procedures and make recommendations for efficiency
• Ability to track and report, help identify and streamline processes
• Experience dealing with escalated complaints
• Ability to communicate effectively with leadership
• Knowledge and understanding of Auto lending policies, and procedures

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• Ability to travel up to 10% of the time

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.