What are the responsibilities and job description for the Supervisor-Patient Access position at WellSpan Health Services?
General Summary
Supervises the day-to-day operations of their assigned Patient Access department. Monitors and supervises the department specific workflows in accordance with organizational policy. Monitors and supervises the work activity of assigned staff.
Duties and Responsibilities
Essential Functions:
- Ensures that the department functions run efficiently and effectively by overseeing day to day functions, scheduling staff and expediting problems.
- Ensures accurate financial and demographic information has been obtained and properly entered into the appropriate records.
- Coordinates with medical/clinical and administrative staff to ensure appropriate arrival, registration, and pre-service responsibilities of patients and compliance with third party payers and other regulations are complete.
- Supervises Patient Access department responsibilities.
- Develops, revises, and maintains area specific policies and procedures, evaluates and monitors goals and objectives, promotes LDMS standards for process improvement and quality assessments, and monitors safety, environmental and infection control standards.
- Promotes the active engagement of all employees and supports recognition of staff accomplishments.
- Investigates and follows up on SRS/CRS and reports from patients and department concerns, auditing when necessary.
- Oversees the reporting process for their assigned Patient Access department. Resolves errors, exceptions and unreconciled items promptly.
- Plans, conducts and supervises assigned projects.
Common Expectations:
- Selects, trains/orients, assigns staff, evaluates performance on a monthly/quarterly and annual basis, prepares and/or assists with work schedules, provides training and continuing education of staff and initiates/makes recommendations for personnel actions.
- Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
- Attends meetings as required.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Required for All Jobs:
- Performs other related duties as identified.
- WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
- WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands:
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Frequently
- Reaching - Rarely
- Talking - Frequently
- Hearing - Frequently
- Repetitive Motions - Occasionally
- Eye/Hand/Foot Coordination - Occasionally
Working Environment:
- Occupational Hazards - Occasionally
WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.
WellSpan Medical Group
The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it’s caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes’ list of the 100 best employers in Pennsylvania, with a ranking of No. 24!
Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- 2 years Supervisory experience. Required
Knowledge, Skills, and Abilities:
- Excellent communication, interpersonal, supervisory and computer skills.
Patient Coordinator (Medical Receptionist)
Access Physical Therapy & Wellness -
Carlisle, PA
