What are the responsibilities and job description for the Express Service Advisor position at Wendle Ford?
Express Service Advisor
Wendle Motors in Spokane, WA is seeking an Express Service Advisor to join our Service Team. The Express Service Advisor is someone who can develop rapport with our guests, provide knowledgeable guidance, and who can be a key player in the dealership by fostering positive customer relationships. This individual is friendly, and professional and helps identify, confirm, and offer resolution to customers. This is a unique opportunity for someone who is goal-driven and wants to control their own success story.
Pay:
- This position pays $20.00-$30.00 per hour depending on experience plus commission.
Responsibilities:
- Meeting and greeting service customers in a welcoming way that builds trust.
- Addressing customer's questions/needs promptly and professionally.
- Taking service calls to schedule appointments, answer questions, etc.
- Advising customers of estimated service costs and reviewing details of service/repair invoices to ensure their understanding of all services provided.
- Determining progress of repair/service orders and informing customers accordingly.
- Reviewing results of customer satisfaction surveys with Service Managers.
- Ensuring comprehensive re-delivery check of vehicles, ensuring cleanliness, and that all items identified for service/repair have been carried out appropriately and on schedule.
- Maintaining service records by keeping accurate records of customer interactions, service history, and recommendations for future visits, enabling a personalized service experience.
- Promoting additional services by identifying opportunities to upsell and cross-sell additional services, accessories, or maintenance packages that benefit both the customer and the business.
Qualifications:
- Proven customer service experience.
- Strong interpersonal and communication skills with the ability to engage with customers effectively.
- Sense of urgency.
- Typing - ability to type efficiently.
- Mathematics - ability to calculate service costs and count change.
- Detail-oriented with excellent organizational and multitasking abilities.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Proficiency in using computer systems.
- Knowledge of automotive maintenance and repair services are a plus.
Why Wendle:
- Career Development
- Industry-leading benefits that include:
- Medical, Dental, and vision
- Paid Time Off
- Personal wellness program with an insurance premium discount
- 401(k) Retirement Plan
- Company Paid Employee Life Insurance
- Voluntary Life Insurance for Employee, Spouse, and Children
- Voluntary Short-Term and Long-Term Disability
- Discounts on service, parts, and more!
- Special employee pricing on vehicle purchases.
- Ticket giveaways to many sporting and entertainment events.
- Family-owned and operated company since 1943.
- Strong culture that gives to the community. You can be proud to work here!
- Not to mention, we love to celebrate our amazing team members! So, lots of parties!
ABOUT WENDLE MOTORS
Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged employees. Wendle Motors was founded in 1943 and is family-owned and operated. If you're ready for a fun and rewarding career, we encourage you to complete this job application.
We sell new Ford and Nissan vehicles as well as used vehicles, plus we service all makes and models. Wendle Motors is committed to serving the automotive needs of the Inland Northwest by creating an atmosphere of trust, respect, and ethical values for our employees, customers, and community.
Our success and ability to provide exceptional service for over 80 years is due to our most valuable resource -- our employees! We are grateful for our hardworking team. We work hard and we play hard, but most importantly we do it together. Whether it's selling cars or supporting our local communities through donations and volunteering, we are always a team. This is why we offer competitive compensation and excellent benefits!
Wendle Motors is an equal opportunity employer with a drug-free workplace. A pre-employment motor vehicle report and criminal background check will be conducted on the chosen candidate prior to employment. Must be at least 18 years old.
Salary : $20 - $30