What are the responsibilities and job description for the Training Coordinator position at Wesley Community Center, Inc.?
Job Title: Training Coordinator
Department: Financial Opportunity Center
FLSA Status: Full Time
Job Status: Exempt
Reports To: Director, Financial Opportunity Center
Supervises: None
Position Description: The Training Coordinator coordinates Wesley’s Bridges to Career Opportunities (BCO) program. The coordinator recruits BCO students, provides orientation to all new BCO students and coaches all BCO students in the creation of education plans. The Training Coordinator coaches clients to help with successful transition from the BCO class to the vocational training at the community college or other identified training partner. The Training Coordinator is responsible for assisting clients in developing a plan of action to help them reach their education goals and improve financial stability. This position supports the employment division of the FOC.
Essential Functions:
Coordinate the annual calendar for the BCO classes- Coordinate BCO Information Sessions and Orientations
- Coordinate instructors for academics, employability skills, financial literacy skills and other partner agencies
- Conduct participant assessments for BCO program (TABE and ONET)
- Manage day-to-day client activities for BCO program
- Coach clients from successful completion of the BCO class into training at the community college Develop individualized service plans to assist clients to reach their education goals and toward self sufficiency
- Track clients progress toward education goals and document in database
- Support clients progress through referrals and supportive services as needed
- Document case notes and client feedback to provide comprehensive client services
- Provide ongoing communication to FOC staff with follow up on clients’ progress
- Regularly update databases and ensure accuracy of data being collected
- Track and be accountable toward grant goals that involve the BCO work
- Identify internal and external referral resources to provide supplementary services and support to clients
Additional Responsibilities
- Support Wesley Community Center’s Mission, Vision and Values.
- Additional duties as assigned
Knowledge, Skills, and Abilities:
Ability to write and speak clearly and informatively; Bilingual, English and Spanish-speaking preferred; Strong computer skills including typing and Microsoft Office; Customer service oriented and able to effectively manage difficult or emotional client situations; Ability to work cooperatively and support the team; Ability to interpret and communicate contractual mandates and guidelines; Strong organizational and project management skills including planning and scheduling; Understanding of effective case management strategies and client support resources.
While in this position, the employee is expected to seek to understand, communicate appropriately and build a positive, professional rapport with all clients and staff using active listening and conflict resolution skills.
Education & Experience:
Post-secondary certificate or degree and/or meets experience criteria; a minimum of (3) years’ work experience in similar organization coordinating program services and activities, recruitment and providing direct case management.
Work/Physical Requirements: This position requires the employee to work constructively and cooperatively in a team environment. Employee(s) in this position will work primarily in an office setting where they will interact with clients to help resolve issues; while also occasionally having to stand and walk to complete job duties. Must be able to lift and carry up to (25) pounds unassisted. Employee in this position may be required to work weekends and/or evenings in support of program services and special events.
The information presented indicates the general nature of work and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. This statement does not alter the “at will” status of employment at Wesley Community Center.