Receptionist

The Wesleyan is hiring and we are looking for passionate, caring, and energetic individuals like YOU! In seeking to fulfill our life mission, our guiding principles are clear – the community we serve and those we serve with are valuable. As a part of The Wesleyan, you will have a unique opportunity to share our vision and mission of assisting those in need with an organization abundant in opportunity for growth.

We are currently looking for a Receptionist to work within our Assisted Living Community at The Wesleyan. The Receptionist will be the first point of contact delivering exceptional customer service for all residents and guests and will be responsible for conducting a smooth operation of all receptionist duties in a professional manner while upholding established policies and procedures. As a Receptionist at The Wesleyan, you will be an integral part of a mission and values-based organization that provides endless opportunities for career growth.

Essential Job Functions:

• Provide all residents, guests and visitors exceptional customer service in person and via telephone, including learning and knowing residents by name.
• Assist with providing information about The Wesleyan to visitors and inquiries over the phone.
• Direct visitors to appropriate apartment or resident apartment.
• Answer phones, give information to callers, take messages and transfer calls to appropriate staff.
• Respond to emergency calls from residents and notify the appropriate persons or agencies as needed.
• Assist and conduct screening protocols for all residents, teammates, & permitted essential visitors.
• Responsible for the mail meter, stamps, making copies and other office duty tasks.
• Ensure cleanliness of front reception areas and lobby and ensure the front desk has current organization literature.
• Handle business center requests such as photocopying, faxing, and scanning for residents.
• Coordinate package pick up and/or delivery to residents.
• Process and sort incoming business mail.
• Arrange wake up calls, dry cleaning, additional housekeeping and other services as requested by residents.
• Assist residents with concierge requests such as restaurant reservations, MapQuest or Google Maps directions, internet research, etc.
• Perform clerical duties for other staff as assigned by Administrative Assistant.
• Display announcements, menus, activities, etc. on Touch Town if applicable.
• Take reservations for Activities Department (special events, excursion, classes, etc.) and assist in arranging for transportation.
• Receive and enter maintenance work order requests in a timely manner.
• Process all Guest Room check in/out.
• Perform other duties as assigned.

Qualifications & Experience:

• A minimum of a High School Diploma or equivalent.
• A passion for delivering exceptional customer service and resident relations experience
• Must have the ability to work despite frequent interruptions and with due consideration to residents, visitors, and other staff members.
• Must have a pleasant telephone manner.
• Must have typing, word processing and other office machine experience.
• Proficient in computers and computer programs such as word processing, spreadsheets and Microsoft Outlook.
• A service-minded approach to all aspects of the job
• A passion for working within a senior living community is a plus
• Alignment with and enthusiasm about The Wesleyan’s culture and core values

The Wesleyan is an Equal Opportunity Employer

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Employee Assistance Program
• Paid Time Off
• Tuition Reimbursement
• Short-Term Disability
• Company paid Life Insurance
• Company paid AD & D
• Company paid Long-Term Disability