Branch Manager

Employment Type: Full-Time, In Person                              Status: Exempt

Reporting: EVP/CEO                                                             Location: Moon Township, PA, area

Brief Summary of the Role:

As the Branch Manager, you will be responsible for working with staff to provide excellent service to our members, coaching and developing assigned staff and overseeing daily operations of the branch. You will also be responsible for relationship management, community involvement and promotional services. 

Main Responsibilities of the Role:

·        Lead the branch team in daily operating functions.

·        Supervise staff of two teller, a head teller, and a branch MSR.

·        Respond to member requests, problems/concerns in a timely and professional manner.

·        Cultivate and maintain solid member relationships through excellent service by identifying and anticipating member needs and making product recommendations.

·        Lead service initiatives and on-boarding efforts.

·        Coach and support staff on service and product knowledge.

·        Conduct regular branch meetings with the staff

·        Coordinating community service/sponsorship/public relations activities

The successful candidate must:

·        Derive satisfaction from influencing and motivating others, building rapport, and creating an atmosphere where collaboration, as well as individual strengths, can thrive.

·        Enjoy being the decision-maker in demanding situations.

·        Listen to the situations others present and then use your expertise to make recommendations for resolution.

·        Thrive on the opportunity to lead a team successfully toward goals.

·        Be excited to meet new people, develop genuine relationships, and act as their personal consultant to assist them with their financial needs and goals.

Experience:

• At least 3-5 years of management experience in a financial institution.
• Familiar with Credit Union products and services. Extensive knowledge of Credit Union policies and processes; awareness of Credit Union vision and long-term goals; knowledge of duties and responsibilities of Member Service Representatives and Assistant Branch Manager.
• Acceptable credit rating and criminal background check
• NMLS Certification within 30 days of hire

Education:

·        High school education or equivalent work experience, related bachelor’s degree a plus.

Salary Range:

·        $50,000 - $60,000 based on qualifications and experience. Plus bonus, incentive and profit sharing.

About Our Credit Union:

West-Aircomm operates by the credit union motto of People Helping People.  As a member-owned and operated financial cooperative, we focus on finding ways to help all our members, offering a wide range of products and services designed to meet their financial needs. West-Aircomm FCU started as an alternative way to save and borrow money that would benefit a group of people who worked together at the Westinghouse Beaver plant. More than 70 years later, we’ve grown to over $320 million in assets with three branches in the Pittsburgh, PA, area. We’re proud to continue their mission in our communities.

At West-Aircomm, we’re a part of the community you live, shop, work, and learn in. As part of the community, we’re dedicated to providing the financial products and services that you need to thrive, so our community thrives. Join us in serving the nearly 21,000 West-Aircomm Federal Credit Union members–your neighbors, friends, teachers, local business owners–who are saving, borrowing, investing, and building strong financial lives and a strong community.

West-Aircomm Cares:

We don’t just say it, we do it.

As a full-service, not for profit credit union, we are proud to serve the community with financial products and services at lower fees and consumer-friendly assistance. Our service and care for the community doesn’t end with the financial transaction. Our products and services are just one part of our investment in the tri-county community. From scholarships to volunteerism, we walk the talk.

West-Aircomm Cares (WAC Cares), our employee volunteer fundraising group, has identified and focused fundraising efforts on a single charity each year, and every year our staff volunteers an extraordinary number of hours to other charitable organizations that benefit everyone in our communities. WAC Cares has been recognized by our state association with their top social responsibility award every year since 2016 – 2023 and has been recognized four times by the National Credit Union Association in the national competition.  candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition to reporting all financial and operations information to company management, this candidate is responsible for hiring, training, and dismissing any employees at the branch. 

Send resumes to: humanresources@westaircomm.com

Salary : $50,000 - $60,000