Dental Office Receptionist

West County Health Centers provides comprehensive, quality and accessible health care services to the communities of Western Sonoma County. We are a cohesive team of health care providers, support staff and volunteers dedicated to wellness, compassion, affordability and excellence of care. We believe in non-judgmental and equal care for all members of our diverse community. Come and be a part of an amazing team!

Curious about West County Health Centers? Check out our video on why you should join our team! https://vimeo.com/720057373

JOB SUMMARY: The Dental Receptionist is primarily responsible for scheduling patients, assisting patients with check in, screening insurances, collecting payments, offering patients general assistance and excellent customer service.

Duties:

• Scheduling patients
• Greeting and providing check-in assistance in a manner that ensures patients feel valued and supported within the health center.
• Acts as a Health Center liaison between patients and back office
• Acts as Call Center liaison to triage
• Acts as liaison between dental office and referrals made
• Collect and account fees for service.
• Counsel patients for eligibility programs including MediCal/Sliding Scale
• Manage information entry into the electronic health record / dental health record such as faxes, previous medical/dental records, and assist with communication with our medical facilities through the electronic health record.
• Assist in the adoption and implementation of new technologies and activities that improve patient care and clinic efficiencies.
• Run No Show/ Late Cancel reports
• Respond to web encounters
• Assist other office staff with copying, scanning, faxing, filing, and other general office duties as may be assigned from time to time.
• Completes opening and closing check lists
• Must comply with all federal, state and local laws and regulations, and WCHC policies.
• Other duties as assigned.

Experience:

• Experience in a dental clinic setting or working with a health clinic desirable.
• Computer literacy and familiarity with office machines such as fax, copier, calculator.
• Good communications skills
• Efficiency working with an EHR (Electronic Health Record) and EDR (Electronic Dental Record) is desired
• Basic office and equipment safety knowledge and practice.
• Bilingual Spanish/English desirable.
• Demonstrated commitment and skills to provide appropriate care to a diverse population

Expectations:

• Attendance and punctuality is necessary.
• Ability to work well with a multidisciplinary team.
• Able to work between dental clinic in Sebastopol and in Guerneville based on need is preferred
• Ability to problem solve and be self-motivated with acute attention to detail.
• Must have a commitment to excellence and high standards.
• Must comply with all federal, state and local laws and regulations, and WCHC policies.
• Must have excellent written and oral skills, strong organizational and analytical skills.
• Must have ability to manage priorities and workflow.
• Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and positive attitude.
• Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions.
• Able to work independently with little or no supervision.
• Required to have the ability to deal effectively with a diversity of individuals at all organizational levels
• Demonstrate a positive customer service, patient centered approach at all times.

Physical Requirements:

• Must be able to move freely about the office and carry light loads (up to 25 pounds)
• Prolonged standing and /or sitting required.
• Ability to work with office equipment, including computers

West County Health Centers celebrates diversity and are committed to creating an inclusive environment for all employees. We comply with applicable federal and state civil rights laws and does not discriminate based on race, ethnicity, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, gender expression, age, disability, or any other status protected by applicable laws.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Dental office: 1 year (Preferred)

Work Location: In person

Salary : $19