What are the responsibilities and job description for the Client Service Representative position at West Hills Animal Hospital & 24hr Emergency Veterinary Center?
Department: Receptionists
Location: Huntington, New York
Compensation: $18.00 - $20.00 / hour
Join Our Team at Gold Coast Center for Veterinary Care!
Are you a compassionate, organized, and customer-focused professional looking to make a difference in the lives of pets and their owners? Gold Coast Center for Veterinary Care is seeking a Part Time Client Service Representative (CSR) to join our specialty practice!
About UsAt Gold Coast Center for Veterinary Care, we are committed to providing exceptional specialty veterinary care with compassion and expertise. Our team of dedicated professionals works together to ensure pets receive the highest standard of medical attention while offering a welcoming and supportive experience for their owners.
Position OverviewWe are looking for a team player who is also comfortable working independently. As a Client Service Representative, you will be the first point of contact for our clients, ensuring seamless communication between pet owners, our medical team, and referring veterinarians. Your role will be vital in maintaining an organized, efficient, and friendly front desk.
Some of the responsibilities you will own in this role:
- Provide friendly, quality customer care to patients and clients
- Process invoices payments
- Answer phones, schedule appointments, and obtain all necessary medical history
- Determine the status of the patient's immunizations and tests
- Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
- Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
- Accurately input data into computer software
- This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*
- A passion for animals and a commitment to excellent client service
- Strong communication and interpersonal skills
- Ability to multitask and remain organized in a high-energy setting
- Proficiency with computers and veterinary software (preferred but not required)
- A positive, team-oriented attitude with the ability to work independently when needed
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
Salary : $18 - $20
