Call Center Representative

Don’t miss this entry-level customer service & sales opportunity to get your foot in the door with a fast-growing national brand!

West Shore Home is hosting open interviews to fill the final spots for our inside sales department. Meet our team August 23rd from 10AM-6PM at 4600 Westport Drive, Mechanicsburg, PA!

What You’ll Contribute

• Kick off your career in our interactive training program led by our Training & Development team
• Provide exceptional service to our customers while maintaining key metrics that drive our business forward
• Respond to inbound phone calls with the goal of scheduling sales appointments & make outbound calls to identified customers that are ready to schedule installation appointments
• Accurately record all appointment information in Salesforce

What It Takes to Succeed

We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:

• An eye for detail with superior organization skills
• Adaptability– we use technology in a fast-changing, highly-flexible environment, and we hope you’re excited by the challenge!
• Customer service, sales, or call center experience preferred, but we’ve had great success with individuals who have worked in retail, hospitality, or other customer facing roles!

Bilingual Spanish / English candidates with proficiency in English reading and writing are encouraged to apply.

We Invest in YOU

We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition.

We’ve got you covered with:

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
• 401K retirement plan with company match
• Paid holidays and paid time off (PTO)
• Continued training & leadership development opportunities
• Unlimited professional and personal growth potential

Why Work at West Shore Home?

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential andfind out what you are truly capable of, there is no better place to do so.

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand®.

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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

JL-004533

#MHCC

Job Type: Full-time

Pay: From $18.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $19 - $-1