What are the responsibilities and job description for the Director of Scheduling position at West Shore Home?
We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
As our nationwide growth accelerates, our Revenue Efficiency Department in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Home® by developing and optimizing scheduling strategies to maximize revenue, enhance operational efficiency, and ensure effective resource utilization.
As a Director of Scheduling (with a focus in Revenue Efficiency) at West Shore Home®, you will contribute to this mission by analyzing revenue efficiency data to identify revenue opportunities, implementing technology-driven solutions to streamline processes and balancing demand forecasting with operational capacity to drive financial success. The Director of Scheduling (with a focus in Revenue Efficiency) reports directly to the Chief Revenue Officer and oversees the Revenue Efficiency Department.
What You’ll Contribute
In this role, you can expect to:
At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:
We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition.
We’ve Got You Covered With
What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand®.
We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
As our nationwide growth accelerates, our Revenue Efficiency Department in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Home® by developing and optimizing scheduling strategies to maximize revenue, enhance operational efficiency, and ensure effective resource utilization.
As a Director of Scheduling (with a focus in Revenue Efficiency) at West Shore Home®, you will contribute to this mission by analyzing revenue efficiency data to identify revenue opportunities, implementing technology-driven solutions to streamline processes and balancing demand forecasting with operational capacity to drive financial success. The Director of Scheduling (with a focus in Revenue Efficiency) reports directly to the Chief Revenue Officer and oversees the Revenue Efficiency Department.
What You’ll Contribute
In this role, you can expect to:
- Implement and enhance Revenue Efficiency software, automation tools, and best practices that integrate with procurement and project review systems to improve scheduling efficiency and accuracy. Support the overall initiative and transition of Scheduling at Point of Sale by focusing on exceptional management.
- Measure and report on the impact of automation, process improvements, leading indicators based on set behavior with Scheduling at Point of Sale to demonstrate return on investment (ROI) and operational success.
- Develop and execute Revenue Efficiency strategies that align with business objectives to maximize revenue generation, optimize resource use, and enhance customer experience.
- Develop and implement metrics-driven strategies to reduce missed call percentages, improve response times, and enhance customer satisfaction.
- Continuously analyze call volume, staffing levels, and scheduling workflows to identify and implement efficiency improvements. Work with Division Operations Teams to support the creation of actionable plans for achieving monthly revenue targets.
At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:
- Proven experience in scheduling, revenue management, or operations leadership, preferably in a high-volume service or production environment.
- A strong focus on data-driven decision-making with analytical skills.
- Experience establishing and tracking key performance indicators (KPIs) and metrics to assess scheduling effectiveness and revenue impact.
- Experience in Lean/Continuous Improvement methodologies preferred with a proven track record of improving operational systems and processes.
- Construction or remodeling experience preferred.
We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition.
We’ve Got You Covered With
- Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
- 401K retirement plan with company match
- Paid holidays and paid time off (PTO)
- Continued training & leadership development opportunities
- Unlimited professional and personal growth potential
- Schedule: Monday- Friday, 8-5pm EST
- Location: onsite in Mechanicsburg, PA (relocation assistance available)
- Seniority Level: Director
What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand®.
We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
