Entitlement Specialist

ENTITLEMENT SPECIALIST

WSFSSH MISSION STATEMENT 

The mission of WSFSSH is to provide safe, affordable, senior housing that integrates compassionate property management with supportive services to enhance the independence and dignity of each resident. WSFSSH creates and preserves affordable housing while supporting the development of healthy neighborhoods. 

JOB SUMMARY  

The Entitlement Specialist will be responsible for helping clients obtain and maintain mainstream benefits including but not limited to: Social Security including (SSI, SSP, Disability) Medicare including Medicare Advantage), Medicaid, SNAP, Low- Income Home Energy Assistance program (LIHEAP), SCRIE, DRIE and where applicable, assistance with one shot deals for rent arrears. The position is supervised by the Clinical Coordinator.  

Please Note: This is a full-time, on-site position. This role will work 3 days at the 129th Street Residence (W,TH, F) and 2 days at the Borinquen Court Residence (M/T).

JOB DUTIES & RESPONSIBILITIES 

Responsibilities include but are not limited to: 

• Submit new ,or renewal applications with, or on behalf of clients.
• Maintaining up to date information on mainstream benefits eligibility criteria and application requirements.
• Assist residents in obtaining necessary documentation including birth certificates, ID’s, award letters, medical documentation.
• Escort clients to file applications as necessary.
• Monitor benefit application process, resolving problems and advocating for clients as needed.
• Work with client/family/client representative to gather any additional documentation required to finalize benefit applications. 
• Work with clients to address any issues that arise, such as inactive Medicaid numbers.
• Provide necessary follow up with respective agencies to resolve any obstacles in the application process.
• Track status of the applications and provide timely and accurate information to Social Workers/Case Managers regarding status of each application and any related problems. 
• Submit monthly reports on all relevant metrics in a complete and timely manner.
• Other duties as required.

REQUIRED EDUCATION, EXPERIENCE AND CREDENTIALS  

• 4-year degree from an accredited college or university in Social Work or similar discipline or high school diploma or a combination of education and applicable experience working with older adults including persons with mental illness.
• At least 1 year of experience working with older adults, or persons challenged by mental illness and chronic medical conditions.
• Strong knowledge and demonstrated experience with mainstream benefits, eligibility and documentation requirements
• Bilingual Spanish highly preferred
• Ability to speak, read and write English
• Emotionally, mentally and physically able to perform job responsibilities
• Strong computer and organizational skills
• Ability and willingness to travel between facilities as needed.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Travel within our sites as needed

Benefit Overview 

Westside Federation of Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403 (B) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Short-term and Long- term Disability, Employee Assistance Program (EAP) commuter benefits and more. Voluntary benefit options and Time Off that includes 11-12 paid Federal Holidays, accrued Vacation and Sick Time.  

EEO Policy or Statement  

WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination, on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.