What are the responsibilities and job description for the Front Office Specialist position at West Texas Retina Consultants?
The Front Office Specialist is responsible for ensuring that patients are greeted, scheduled, that all demographic and financial information is obtained and in general oversees day to day functions of the front office.
ESSENTIAL FUNCTIONS
Greets patient and patient’s family promptly and professionally
Ensures patients are registered and triaged in accordance with policy
Ensures patient demographic and insurance data is collected and entered correctly
Prepares day sheet and balances cash drawer each day
Ensures calls are made with regard to patient referrals for continued care
Schedules patient appointments accordingly
Responds easily to routine requests for information
Reviews schedules to fit each individual doctors scheduling preference
Maintain patient confidentiality
Communicates with compliance officer regarding procedural changes and concerns
Maintain HIPPAA compliance
Ensures charts are pulled and prepared for following day
Monitor waiting area
Oversight of medical records
Assist with training of front office personnel
Keep Supervisor informed
Ensure files are filed in a timely manner
Monitor fax and incoming mail
Works on patient information in both Allscripts PM and EHR systems
Ensure daily morning tasks are completed
- Coffee, doors, mail, money, and charts
Ensures evening tasks are completed
- File door locked
- Money in safe
- Desks area is organized
Listen to others and discuss concerns with Supervisor
Cooperates and communicates professionally with all staff members and physicians
Cooperates and communicates professionally with all departments
Assist satellite office staff
Maintain supplies
Participates in professional development efforts to remain current on insurance coverage, Meaningful Use policies and EHR changes
Other duties as assigned
REQUIRED SKILLS
Ability to work independently and have strong organizational and time management skills
Strong critical thinking and problem solving skills
Ability to work under pressure
Dependable
Exercises safe judgment in decision making
Demonstrates tact and understanding when dealing with patients, team members, members of other disciplines, and the public
Must possess honesty, integrity, and accountability
WORK ENVIRONMENT
The Front Office Specialist will work primarily in an office setting; minimal travel to satellite locations and outside meetings (see TRAVEL).
PHYSICAL DEMANDS
Must be able to move intermittently throughout the workday
Must be able to speak and write the English language in an understandable manner
Requires repetitive hand motion
Minimal lifting and carrying requirements
TRAVEL
Minimal travel to satellite locations and outside meetings is required – vehicle provided
DIRECT REPORTS
None
REQUIRED EDUCATION/EXPERIENCE
High school diploma or GED
PREFERRED EDUCATION/EXPERIENCE
N/A
CERTIFICATIONS
N/A
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Language:
- English (Preferred)
Work Location: In person
Salary : $14 - $17