What are the responsibilities and job description for the Customer Service Representative position at West Virginia Housing Development Fund?
CUSTOMER SERVICE REPRESENTATIVE
Loan Servicing
CLASSIFICATION: Non-Exempt
SALARY GRADE: 4
REPORTS TO: Operations and Escrow Manager
Job Summary: This position is mainly responsible for front desk coverage. This work requires the exercise of good judgment, the application of West Virginia Housing Development Fund (the “Fund”) procedures and direct contact with the public. This employee will have access to sensitive and confidential data; therefore, confidentiality must be maintained at all times.
Essential Functions:
- Responsible for covering the front desk, greeting customers and accepting payments;
- Responsible for scanning borrower documents for the Loan Servicing area;
- Responsible for delivery and prep of incoming mail for Loan Servicing;
- Responsible for processing Loan Servicing returned mail;
- Responsible for the Review and approval of request for Successor in Interest in accordance with CFPB guidelines;
- Provides support to complete any function within the Loan Servicing area as needed.
Competencies:
- Adaptability • Dependability
- Communication • Initiative
- Computer Skills • Productivity
- Customer Service • Regular Attendance
- Decision Making • Teamwork
Supervisory Responsibility: N/A
Work Environment/Physical Demands: The employee in this position may be required to sit at a desk for long periods of time. Routinely uses standard office equipment such as computers, phones, etc.
Required Education/Experience: High School Graduate or GED equivalent with a minimum of two years experience in mortgage lending servicing and/or clerical functions. Knowledge of Microsoft Office products.
Preferred Education/Experience: None
Required Certificates/Licenses: None
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CUSTOMER SERVICE REPRESENTATIVE
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