Automotive Service Advisor

VIP Automotive Group of Long Island which provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups.

We are looking for a top performing service advisor looking to earn over $100,000 annually. We provide an aggressive pay plan and benefit package. Our service department is extremely busy and we have software that allows us to maximize sales and customer satisfaction. You will work with your own team of motivated technicians in a team environment.

Full Time Opportunity in a position that will require motivation, grit and 2 years of service advisor experience.

The following locations are looking for service advisors - 

** Merrick Jeep Chrysler Dodge Ram - Wantagh, NY
** Garden City Jeep Chrysler Dodge Ram - Hempstead, NY
** Levittown Ford - Levittown, NY
** Grand Prix Subaru - Hicksville, NY

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Medical and Dental Insurance
• 401(k)
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
• Comprehensive employee recognition programs.
• Opportunities for career advancement.

ESSENTIAL DUTIES AND RESPONSIBILITES (others may be assigned);

Schedules service appointments.

Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Writes up customer's vehicle problems accurately and clearly on repair order.

Test drives the vehicle with customer as needed to confirm the problem or refers to test
technician.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in
accordance with manufacturers' specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes “promised time.” Checks with dispatcher, if necessary.

Obtains customer's signature on repair order; provides customer with a copy.

Establishes customer's method of payment. Obtains credit approval, if necessary.

Notifies dispatcher of incoming work.

Checks on progress of repair throughout the day. Contacts customers regarding any
changes in the estimate or promised time, explains cost and time requirements in detail,
and gets proper authorization before any additional repairs are performed.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and
authorization is noted. Closes repair order as appropriate.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all
keys are marked and put away correctly.

Keeps service department forms, menus and pricing guides up-to-date.

Explains completed work and all charges to customers.

Implements a quality control process to eliminate comebacks.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Inspects all vehicles for body work, informs customer if work is needed, and provides an
estimate for body work.

Supervises all cleaning and prepping of new and used vehicles.

Maintains a professional appearance.

Keeps work area clean.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 1 year of dealership setting experience.
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; ability to adapt to new programs.

Attendance Expectations: The position requires regular and predictable attendance.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

Values:

To perform the job successfully, an individual should demonstrate the following Values:

VIP's Purpose is to create value and unparalleled experience for every customer, far superior than our competitors. Our mission is to be the biggest and best provider of automotive sales and service. We want to empower our staff to provide every customer with the most memorable experience possible.

VIP CODE OF CONDUCT:

1. You are empowered to make every customer's experience memorable, especially if they have a unique request.

2. Our process will be warm and inviting in all customer interactions always using the words 'my pleasure' and 'thank you'.

3. We will always assist the customer with a smile even if we must step outside our primary duties.

4. If a guest needs directions, you will make sure they are assisted to the area they are looking for without ever pointing.

5. Phones will be answered promptly, with a smile in your voice, always asking permission to transfer or place the customer on hold.

6. You will assist in identifying any flaw in providing our customer the best possible service. You will either fix the problem immediately or use our CPR process to report it to a manager.

7. You are empowered to fix any safety concern. If you cannot correct it, you will make a manager aware immediately.

8. Your appearance, grooming, choice of words and actions represent the image of our business. You are required to follow the company's dress code, the company code of conduct and always use words consistent with professional conduct.

9. Knowledge is the key to assisting our customers. If there is a question you don't know the answer to you need to find the answer and inform the customer.

10. As a service professional you must always be gracious and respectful to your co workers and guests.

Teamwork through Trust and Respect

Cooperation and Attitude – Effectively works with management and coworkers to complete job assignments and serve customers; demonstrates positive attitude toward job duties.

Individual Leadership & Employee Relations – Uses appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement, modifying behavior to accommodate tasks, situations, and individuals involved.

Integrity
Business Ethics – Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures – Demonstrates knowledge of and compliance with all company policies and procedures.

Commitment to Customer Enthusiasm
Business Ethics – Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures – Demonstrates knowledge of and compliance with all company policies and procedures.

Passion for Winning
Communication - Effectively communicates in an appropriate and timely manner with management, coworkers, customers and business contacts.
Work Values – Sets high goals or standards of performance for self and direct reports. Imposes standards of excellence rather than waiting for standards to be imposed by others.

Accountability at all Levels
Decision Making – Applies common sense and good judgment to make sound decisions, including balancing complex demands and fostering effective risk taking.
Problem Analysis – Locates, organizes and interprets key information to effective identify and analyze problems and develop quality solutions.
Dependability – Promptly reports to work, completes tasks, and works with minimum supervision.

Commitment to Customer Enthusiasm
Job Knowledge – Possesses necessary knowledge to effectively perform job duties and understands all aspects of the job.
Initiative – Voluntarily initiates and follows through on necessary projects and non-routine tasks.

This job description is subject to revision at the discretion of the company.