What are the responsibilities and job description for the Cashier (F/T) - Front End Department position at Western Market - Ferndale?
Western Market Benefits
- Health, Dental, and Vision insurance for full-time employees
- SIMPLE IRA Retirement Plan with an employer match
- Paid Time Off & Paid Sick Time
- Employee Discount
- Employee Assistance Program
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Reports To: Cashier Management
Reports To: Cashier Management
Secondary Relationship(s): Head Cashiers, Closing Managers
Supervisee(s): None
Position Summary:The Service Assistant performs standard Cashier duties; in addition, they are responsible for monitoring the Self Checkout (SCO) lanes, greeting and assisting customers as needed, and performing basic troubleshooting to keep SCOs operational. This is a customer-facing position. This is not a supervisory position.
Essential Duties & Responsibilities:
Supervisee(s): None
Position Summary:The Service Assistant performs standard Cashier duties; in addition, they are responsible for monitoring the Self Checkout (SCO) lanes, greeting and assisting customers as needed, and performing basic troubleshooting to keep SCOs operational. This is a customer-facing position. This is not a supervisory position.
Essential Duties & Responsibilities:
- Proper handling of all customer purchase transactions, including the tender of cash, checks, credit and debit cards, gift cards.
- Perform till countdowns as needed.
- Perform light cleaning duties as directed.
- Take and submit Customer Requests as needed.
- Answer department phone calls and take messages.
- Provide exceptional customer service.
- Greet every customer.
- Balance tills in the POS.
- Assist customers with their SCO interactions.
- Guide our customers through the SCO interface.
- Demonstrate the correct self checkout procedure to our patrons.
- Check IDs for purchases of alcoholic items.
- Enter Not On File (NOF) items into the SCOs
- Monitor SCO lane operation by observing:
- Lane & transaction awareness lights.
- Customers body language
- Listening to voice prompts
- Direct traffic through the SCO lanes.
- Watches for building queues in the rest of the front end and attempts to move traffic to self-checkout by inviting customers to use the SCO lanes.
- Provide exceptional customer service.
- Train new department personnel.
- Observe the customers to prevent shrinkage.
- Adding money to the SCOs when needed.
- Clear currency jams, load receipt paper and restart SCO systems.
- Maintain regular, predictable, and punctual attendance for scheduled shifts.
Other Duties & Responsibilities:
- Light Stocking of merchandise chips/snacks and beverage cooler.
- Cleaning SCOs and front of store
- Remove trash in Front End and Office.
- Answering phones and paging the correct department
Required Qualifications & Skills:
- Excellent communication skills.
- Excellent customer service abilities.
- Positive attitude.
- Experience working as a contributing and effective team member.
- Excellent work ethic that emphasizes efficiency and precision.
- Excellent time management skills.
- Ability to train personnel.
- Ability to take direction and follow instructions.
- Ability to switch tasks efficiently and effectively.
- Willingness to learn new skills.
Special Considerations:
- Ability to lift up to 40 lbs.
- Working conditions include a fast-paced retail environment that involves long intervals of standing, crouching and reaching while moving product.
- Language Skills: intermediate.
- Mathematical Skills: basic.
- Reasoning Ability: intermediate.
- Equipment used: cash registers, safe.
- Technical skills: Intermediate
- Computer skills: POS System, email.
- Troubleshooting skills: Intermediate
Hours per Week: Full-time (40 hours per week)
FLSA Classification: Non-exempt
Pay Level: Level I
While the above description encompasses the majority of the responsibilities required of the position, at any time the Management may request that an employee perform reasonable additional duties, which may be required for the safe and smooth operation of the store.
FLSA Classification: Non-exempt
Pay Level: Level I
While the above description encompasses the majority of the responsibilities required of the position, at any time the Management may request that an employee perform reasonable additional duties, which may be required for the safe and smooth operation of the store.
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Western Market provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Western Market complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Western Market expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Western Market’s employees to perform their job duties may result in discipline up to and including discharge.
It is the policy of Western Market to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. Western Market is prepared to modify or adjust the work environment to make reasonable accommodations to the known physical or mental limitations of the employee to enable the employee to perform the essential functions of the position for which the employee has been hired or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.
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