The Quality Assurance Analyst III is responsible for the oversight, development, and execution of manual and automated testing. The position uses business requirements, workflows, and design information to develop, maintain, perform, and report functional, system, and integration level testing on newly developed and redesigned company software solutions. This position serves as a subject matter expert and works closely with Business, Business Systems Analysts, Developers, and other Quality Analysts through each software development stage.
Salary Grade (14)  70,081 - 91,105 - 112,130

The Quality Assurance Analyst III is responsible for the oversight, development, and execution of manual and automated testing. The position uses business requirements, workflows, and design information to develop, maintain, perform, and report functional, system, and integration level testing on newly developed and redesigned company software solutions.  This position serves as a subject matter expert and works closely with Business, Business Systems Analysts, Developers, and other Quality Analysts through each software development stage.

This position requires an experienced Quality Analyst who partners effectively with all levels of the organization, leads other Quality Analysts; works across components within and across systems to determine testing strategies; proactively identifies and resolves problems; and recommends solutions that drive results.

This position requires a self-starter who needs little direct supervision and the ability to work in a fast-paced environment with changing priorities.  The position reports to a member of the Shared Services management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to the following:

• Participate in software requirement, specification, and design reviews.
• Lead team of software testers responsible for designing, developing, executing, and maintaining functional, integration, system, and performance test cases. 
• Prioritize work assignments for the team and manage project deliverables. 
• Develop and implement detailed project plans.
• Participate in User Acceptance Testing and Model Office verification as required.
• Review code changes with the technical team to assess risk and tailor testing approach accordingly
• Reviews QA analyst’s test cases to ensure appropriate coverage is achieved. Identifies and remedies gaps in testing coverage.
• Review defects submitted by team for completeness and accuracy.
• Coach and mentor Quality Assurance Analysis
• Design, develop, and execute test cases using test plans and functional specifications.
• Perform deliverables tracking and reporting as assigned. Monitors progress of testing efforts within the team to ensure deadlines are met.
• Develop and provide testing metrics and reports to effectively communicate test status to the test team and management.
• Other duties may be assigned

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree or equivalent work experiences in IT or insurance. Equivalent IT experience includes a minimum of 5 years in software development, quality assurance or IT project management.  Equivalent insurance experience includes a minimum of 5 years’ experience working in an underwriting, financial reporting/accounting, or claims department.
• Four to six years of work related experience as an IT Quality Analyst on two large (minimum 10,000 hours) software development projects
• Two to Three years minimum experience in the Property and Casualty insurance industry
• Strong knowledge of software development methodologies, processes and project governance
• Experience with user interface design and user interface usability testing in web browser and Windows environments
• Ability to take direction in a matrix-managed environment while balancing multiple tasks and projects
• Ability to identify data requirements and data relationships within and among business processes.
• Working knowledge of data mining and familiarity with Structured Query Language (SQL) and business intelligence tools (e.g., MicroStrategy, SSAS, Cognos, etc.)
• Demonstrated ability to use the full functions of Word, Excel, and PowerPoint.
• Familiarity with standard technical terms and the ability to discuss standard technologies at a high level (e.g., mainframe, client-server, network, database, etc.)

LANGUAGE and COMMUNICATION SKILLS

Excellent verbal and written communication skills are required.  Quality Analyst III’s must have the ability to interact in a positive, professional manner with all project stakeholders and participants including executives, managers, and subject matter experts.  The individual must be able to effectively and clearly communicate with agency, departmental, and company personnel via telephone, e-mail, and one on one dialogue.  They must possess strong meeting facilitation skills, and be comfortable with leading teams and public speaking.

REASONING ABILITY

The position requires the individual to apply common sense, understanding, reasoning, and sound educated judgment coupled with strong information management system training and experience to evaluate and analyze problems and/or requests for recommended action.

CERTIFICATES, LICENSES, REGISTRATIONS

Property & Casualty, IT Quality Analysts, and Project Management certification(s) are encouraged and preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees are required to sit at a workstation to perform various PC functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel.  Employee is occasionally required to stand, walk, and reach with hands and arms.
• Employees may be required to travel from time to time. This may require extended periods of time sitting in a vehicle.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Business Analyst III will be assigned a specific office or work cubicle station.  The workstation will be located adjacent to other similar workstations.  The workstation has the necessary equipment to perform the position duties including personal computer, telephone, file space, and needed worktable space.

The environment is reasonable quiet with needed interaction between other employees, immediate supervisor, and other Company staff.