Talent Development Administrator

SUCCESS AT WESTERN STATES:  Western State’s culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.

JOB SUMMARY: 

Talent Development Admin. is responsible for supporting the administrative needs of the Talent Development team with a primary focus of coordinating and completing the day-to-day operations of the Learning Management System (LMS) including assigning training to employee learning and development plans, training LMS users according to their specific access levels, publishing learning content as assigned, contributing to ongoing system improvements, coordinating resolution of system issues, generating reports, and assisting learners with troubleshooting issues in accessing and leveraging learning resources. The Training System Admin. will function as the primary point of contact for the training community across the organization using the LMS to manage and report on learning/training requirements and metrics.

ESSENTIAL FUNCTIONS: 

 Safety

• Actively cares, promotes, manages, and advocates safety at Western States.  As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.

LMS Administration

• Provides instructional and technical support for employee LMS needs pertaining to various development and training programs.
• Assigns training to employee learning and development plans.
• Assists employees with troubleshooting issues in accessing and leveraging learning resources.
• Provides training to LMS users according to their specific access levels as needed.
• Publishes learning content as assigned.
• Coordinates resolution of system issues and contributes to ongoing LMS system improvements and updates, supporting the organization with change management as updates and changes occur.
• Generates system metric reports and data from the LMS.
• Maintains and develops standard operating procedures and best practices to be used by all Western States resources using the LMS to meet company priorities.

 Employee Assistance, Training Development and LMS Course Maintenance

• Assists in the development of and maintains training materials; including training modules, presentations, user guides, and troubleshooting materials to support teammates in their use of the LMS and supporting applications.
• Ensures Western States’ LMS aligns and integrates with Caterpillar learning library by serving as a liaison between the two organizations.
• Supports employee and customer administrative needs for Caterpillar Dealer Performance Center (DPC).
• Maintains course quality housed in LMS including conducting regular reviews/audits of course status, and coordination to eliminate duplicate, conflicting, or redundant content.
• Cultivates and maintains strong cross-functional relationships with employees, customers, and department stakeholders.
• Upholds and delivers highest standards of customer service and communication.
• Actively cares and advocates safety at Western States.  Adheres to all applicable safety policies, procedures and standards.
• Works within and promotes the vision, mission, and values of the organization.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Strong customer service skills.
• Strong written and verbal communication skills.
• Strong analytical skills with the ability to solve problems.
• Experience with MS Office (Word, PowerPoint, Excel), presentation, documentation, and basic video/audio software tools.
• Experience with the Saba Learning module and/or other Learning Management Systems preferred.
• Proven multitasking expertise and customer service skills.
• Ability to establish credibility with key stakeholders.
• Demonstrated success in working on teams and on multiple, changing priorities.

 EDUCATION AND EXPERIENCE: 

• Proof of High school diploma or General Education Degree (GED).
• One year experience using a Learning Management System or similar information system and technology to manage data preferred.
• One year experience in creating supporting documentation and training materials preferred.
• Experience in delivering training on the use of software applications preferred.
• Must be able to communicate (speak, read, comprehend, write in English).

 PHYSICAL CHARACTERISTICS: 

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Exposure to extreme temperatures and environment.
• Ability to lift up to 60 lbs. in accordance with Western States’ Lifting Policy to include amount and approach.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.