What are the responsibilities and job description for the Concierge Spa position at Westgate Resorts?
Company Description
ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
General Summary Of Duties:
Spa Concierge is responsible for ensuring a clean, safe and relaxing environment for our guests while providing uncompromising levels of guest service.
Role and Responsibilities: (Includes but is not limited to the following)
Consistently ensures cleanliness of all Spa/Fitness areas.
Provides guest with tour of locker room and explains available amenities, in a courteous and timely manner
Appropriately dispenses towels, robes, slippers to guests; removes and stores dirty linens according to procedures.
Performs laundry duties, if applicable, including washing, drying, and folding linen
Monitors locker rooms and replenishes supplies on a regular basis.
Assists guest flow of services from locker room to professional staff
Informs facility management of any member, guest, or facility issues.
Is knowledgeable about the facility, the property, and its amenities to effectively communicate with guests.
Reports any incidents or accidents to a member of the management team.
Other duties as assigned.
Qualifications
Performance Requirements: (Knowledge, Skills, and abilities)
Social skills as demonstrated by the ability to effectively deal with internal/external guests, some of whom will require high levels of patience, tact, and diplomacy to diffuse, collect accurate information and resolve problems and concerns.
Ability to read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction and guidance. Ability to relate to all levels of management and employees in verbal/written form.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Understands that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
Answer the telephone and provide information as needed.
Ability to perform duties in unfavorable conditions which can be hot, cold, wet, and noisy.
Sufficient manual dexterity of hand to fold towels and handle linen/supplies.
Ability to operate laundry carts and flatbed carts.
Ability to grasp, bend, push, lift and/or carry 25 lbs., or otherwise, move linen/supplies on a hand cart/flat cart weighing a maximum of 75 lbs. on an intermittent basis.
Ability to walk/stand and work 90 percent of shift walking a maximum of 2 miles.
Ability to deal with several problems requiring initiative and good judgement.
Perform all assigned side work to include replenishing linens and restocking shelves with toiletry supplies.
Knowledge of proper use of various spa equipment, to instruct guest on proper usage, to ensure equipment is in safe operating order.
Ability to work with minimal supervision and multiple interruptions.
Check station before, during and after shift for proper set-up and cleanliness.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions, and take action based on previous experience & judgement, sometimes revising procedures to accommodate unusual situations.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean, and well-groomed appearance.
