What are the responsibilities and job description for the Front Desk Agent position at Westgate Resorts?
Company Description
Pay Rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
A beautiful oceanfront resort that lies across the street from Family Kingdom Amusement Park, Westgate Myrtle Beach offers you an incredible opportunity to enjoy the sunshine, cool breezes and spectacular oceanfront views along the beautiful Grand Strand. Enjoy the satisfaction of assisting guests from all over the world who arrive to enjoy our spacious villas and numerous onsite amenities.
Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
As a Front Desk Agent, you will:
Qualifications
Why Westgate?
Pay Rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
A beautiful oceanfront resort that lies across the street from Family Kingdom Amusement Park, Westgate Myrtle Beach offers you an incredible opportunity to enjoy the sunshine, cool breezes and spectacular oceanfront views along the beautiful Grand Strand. Enjoy the satisfaction of assisting guests from all over the world who arrive to enjoy our spacious villas and numerous onsite amenities.
Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
As a Front Desk Agent, you will:
- Greet, register, and assign rooms to guests
- Issue room key and escort instructions to Bell Staff
- Date stamp, sort, and rack incoming mail and message
- Transmit and receive telephone messages
- Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions
- Keep records of room availability and guests' accounts
- Compute bills, collect payments, and make changes for guests
- Make and confirm reservations
- Post charges, such as room, food, liquor, or telephone, to the ledger
- Make restaurant, transportation, or entertainment reservations and arrange tours
- Nightly bucket checks
- Able to listen and find solutions to guests’ problem
Qualifications
- Must be able to lift up to 15lbs
- Must be able to stand for long periods of time
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Excellent customer service skills
- Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Why Westgate?
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Fun, family culture
- Employee Assistance Program (EAP)
- Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Salary : $16 - $250
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