What are the responsibilities and job description for the Guest Room Attendant position at Westgate Resorts?
Company Description
ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
General Summary Of Duties:
Provide service to hotel guest rooms which includes cleanliness, replenishing supplies, ensuring levels of standards are met, and reporting deficiencies to ensure a pleasant and enjoyable stay by the Hotel guest.
Role and Responsibilities: (Includes but is not limited to the following)
Guest Service
19% Strip and make beds
19% Clean bathrooms
19% Dust, clean mirrors
19% Vacuum
19% Replenish linens and supplies
5% Reporting room maintenance needs, and physical inspections.
Communicate in written format and or electronic device per Housekeeping guidelines the status of guest rooms on assigned station to Supervisor.
Supply necessities on Guest Room Attendants carts.
Gather and retain information that will assist in job performance, guest needs and provide pertinent information to the user.
Qualifications
Performance Requirements: (Knowledge, skills and abilities)
Ability to comprehend verbal English sufficiently to understand job requests from supervisor, guests, and co-workers. Ability to understand verbal English in case of emergency situations.
Ability to understand written English to read any caution or safety notices.
Ability to comprehend product labeling instructions/warnings to enable the safe application of products and processes within the Hotel.
Ability to complete attendant's report including simple addition skills.
Ability to operate a vacuum cleaner.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean and well-groomed appearance.
Additional Information
Experience Requirements
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Education Requirements
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Desirables:
*Fluent in Spanish is a plus