What are the responsibilities and job description for the Customer Service Representative position at Westin Furniture?
We're seeking an outgoing, energetic, sharp-minded individual to assist us with customer service on various e-commerce marketplaces. The candidate will specialize in knowing all product parts surrounding our various furniture pieces and be the point of contact to all customer service inquiries. Individual should be a self-starter, we’re building a team of talented, driven individuals to join our growing furniture company.
Duties & Responsibilities:
- Provide customer service and maintenance to online customers via e-commerce platforms and phone calls.
- Assist on returns, parts requests, damage claims and be the point of contact for all customer concerns.
- Efficiently and accurately processes customer requests, answers questions, and resolve complex issues via email, chat, and phone.
- Research and processes replacement parts.
- Look into customer order status and professionally relay information.
- Responding to and managing customer related issues.
- Handle customer complaints, provide exceptional solutions and alternatives in a timely manner.
- File damage claims with carriers.
- Performs other work-related duties as assigned.
Ideal Qualifications:
- Proficient in MS Office
- Proficient in email management
- Multitasking and time-management skills, with the ability to prioritize tasks
- Detail-oriented -- quality and precision-focused
- Excellent verbal and written communication skills
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Ontario, CA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20