What are the responsibilities and job description for the Complex Senior Group Sales Manager position at Westin Philadelphia?
Overview
Opportunity: Complex Senior Group Sales Manager
Responsible for the profitable development of revenue from the Group Segment through sales efforts that will result in guest satisfaction, and to solicit past and new business ensuring all revenue goals are achieved or exceeded.
Potential Career Path
Property Director of Sales – Area Director of Sales – Regional Director of Sales
Essential Job Functions
- Maximize revenue by selling all facets of the hotel to previous, current and potential group clients.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Perform and pass quarterly shop calls.
- Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
- Develop new group opportunities for the hotel through daily outside calls, cold calling, and client visits.
- Coordinate various departments' participation in servicing accounts.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Articulate and leverage the benefits of the hotel to close group sales opportunities.
- Travel locally to conduct outside calls, promote the hotel and review competition.
- Cross-sell any opportunities within a cluster of nearby HHM hotels.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management
Position Requirements
- Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
- Proven track record in sales is a must and 3-5 years of previous hospitality group sales experience preferred.
- Brand specific experience, Sales Pro system experience & prefer Primary Market sales group sales experience.
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays and weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Moderate travel between hotel and client’s locations required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
