Small Engine Technician

About Westlake Ace Hardware
Westlake Ace Hardware is a leading hardware retailer in the United States, with over 220 neighborhood stores located throughout the country. As a member of our team, you will be part of a company that values customer service, community involvement, and employee growth.
Job Summary
The Small Engine Technician Department Specialist will maintain a proper in-stock level of merchandise and strive for product knowledge in all areas of the store to enhance customer service. This role will also assist in maintaining clean and orderly merchandise presentation and overall store cleanliness.
Responsibilities

• Project a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess good product knowledge and knowledge of store layout and location of products.

Requirements

• High School or GED equivalent.
• Floor sales and/or replenishment experience in a retail environment preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.