Member Resolution Representative

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

• 60 % of our employees have been part of the Westmark family for 5 years.
• 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.
• 85% of our managers were promoted from within the company.
• Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

• Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match and 2% profit sharing contribution
• Tuition Reimbursement and Scholarships
• Employee Assistance Program (Free counseling and legal services)

Position Summary: Under general supervision collects past due loans by contacting members and documenting progress

Remote/Hybrid: Not Remote/Hybrid eligible

Schedule: Approximately 40 hours within a Monday through Friday work week

Responsibilities:

• Initiate collection efforts on delinquent accounts by telephone or letter.
• Maintain an overall standard ratio of calls per day and a set standard of collectible percentages.
• Thoroughly and accurately document all collection activity.
• Effect repossession of collateral in accordance with policy.
• Ensure documents are prepared in a timely manner.
• Perform any and all duties as assigned by the AVP of Member Resolution and the Member Resolution Center Assistant Manager.

Qualifications:

• High School Diploma or equivalent.
• Proficiency in using a PC, calculator, and typewriter.
• Ability to perform basic mathematical calculations.
• Understanding and adherence to the Fair Debt Collections Act, Bankruptcy, and Privacy Act.

Key Competencies:

• Maintains a reliable attendance record and accountability for actions.
• Demonstrates effective time management and organizational skills.
• Strong teamwork skills with a willingness to support the department as needed.
• Proficiency in using computers and relevant software tools.

Physical Requirements:

• Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment.
• Sitting for extended periods of time.
• Visual and auditory abilities to understand and communicate with the public.
• Repetitive motion using wrists, hands, and fingers.
• Occasionally lift and carry up to 15 lbs., if required for departmental tasks.

Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.