Wires Specialist

Summary

Responsible for performing operational and administrative duties related to wire transfers.  This position requires processing of outgoing domestic and international transactions utilizing automated fund transfer delivery systems, providing excellent client service, and responding to critical issues with urgency within policy.   

Essential Functions

• Initiate outgoing domestic and international wire transactions, including foreign currency wires.
• Process outgoing Treasury Management wire transfers.
• Process incoming wire transactions.
• Perform authentication procedures as needed.
• Review OFAC hits through Total Screening and/or WatchDog application (backup process).
• Review Verafin fraud analytics alerts and conduct appropriate due diligence on alerts.
• Perform call back procedures and recordings on outgoing wire transfers.
• Process daily cash letter through Frost Bank.
• Responsible for review and retention of documentation to include: wire transfer agreements, drawdown agreements, outgoing wire transfer authorization forms, PIN letters, and other documents related to wire transfers.  
• Responsible for reporting (escalating) and responding to any issues relating to wires lost in transit, system issues, and potential wire fraud.
• Respond to incidents with high priority and process wires using backup processes, including but not limited to, FedLine Advantage, WatchDog (for OFAC), and Frost Cash Manager.   
• Conduct scanning and indexing of daily wire logs into Synergy and sending logs to archives when applicable.
• Process miscellaneous research for clients and internal requests.
• Perform routine correspondence, wire transfer research, and other administrative duties.
• Other duties as assigned.

Required Education, Experience, Skills

• Minimum four years bank operations experience.
• Ability to communicate effectively with clients and bank personnel.
• Strong client service skills required.
• Bilingual preferred.
• Be able to work and maintain composure in stressful situations.
• PC literate and proficiency in Microsoft Word and Excel.
• Excellent data entry and typing skills.
• Proficient on 10 key adding machine.
• Strong multi-tasking skills.
• Detail oriented.

Equipment Used

• Standard office equipment such as computers, phones, scanners, and printers.

Supervisory Responsibility

• N/A

Working Conditions/Physical Requirements

• Office setting

WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.