Receptionist

Receptionist

WHA Insurance is actively seeking a customer-focused Receptionist to become an integral part of our team. As the initial point of contact for both our customers and carriers, you will play a pivotal role in maintaining our agency's high standards of service. Your responsibilities will include optimizing the efficiency and effectiveness of our receptionist operations.

The right person for this position should be goal-oriented, enjoy completing tasks, and have a knack for making customers feel special and welcomed.

Some things you’ll need to succeed in the position:

• Ability to multi-task, organize, and prioritize work.
• Self-driven and motivated to complete daily tasks and department goals.
• Ability to follow procedures and complete complex tasks while maintaining a high level of accuracy.
• Strong computer literacy and proficiency (especially with Microsoft Suite).
• Can-do attitude and a strong sense of professionalism.
• General understanding of the insurance industry.
• Strong verbal and written communication skills.
• Welcoming and personable toward guests; strong sense of customer service.

Essential Responsibilities

• Answer incoming calls professionally and help guests feel welcomed.
• Accurately transfer calls and messages according to agency procedures.
• Receive, sort, and scan incoming mail according to agency procedures (including faxes).
• Maintain an accurate schedule for shared company rooms and like resources.
• Assist in ordering, receiving, and stocking office supplies.
• Help maintain various employee data records pertaining to general office functions (phone numbers, extensions, etc.).
• Help manage phone systems and communicate with the agency’s after-hours service as appropriate.

Why WHA Insurance is a better place to work

As a company who believes in investing in their team members, we are proud to offer the following benefits and professional growth opportunities:

• Generous paid time off plus company paid holidays.
• Full benefits plan including medical, dental, vision, 401K with match
• Onsite employee gym.
• Fully stocked employee kitchen (fruits, veggies, snacks, and more).
• Incentivized wellness program with cash bonuses.
• Paid Costco membership.

About WHA Insurance

WHA Insurance is an independently owned and operated agency that provides industry leading insurance and risk management solutions nationwide, boasting a large team of industry-specialized agents. We excel in providing a wide array of insurance services, including personal, commercial, health and life, and workers' compensation coverage.

At WHA Insurance, we take pride in fostering a culture that supports the personal and professional aspirations of each team member. We are passionate about the services we offer and work hard to ensure our passion is apparent to our clients.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Office/Clerical: 1 year (Required)

Ability to Relocate:

• Eugene, OR 97408: Relocate before starting work (Required)

Work Location: In person