Job Title: Case Manager I

Exempt/Non-Exempt: Non-Exempt  

Reports to: Program Manager

Full or Part-time: Full-Time  

Completion Date: February 2024 

Team:  Center for Women and Children

Position Summary:

The Case Manager is responsible for providing a continuum of care for guests of Wheeler Mission through case management.  This is done through assessment and identification of each guest’s resources, talents, skills, and interests.  The Case Manager will work with guests to identify their personal goals and then create a plan to work towards gaining stability and achieving those goals.

Key Area: Case Management  

• Assess and identify each guests’ resources, talents, skills, and interests.
• Develop a care plan with written goals and methods to help the guest achieve those goals.
• Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
• Advise guests on best practices for success in achieving goals and advocate for them.
• Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary.

Key Area: Program Oversight

• Monitor guest progress
• Ensure program compliance while maintaining guest confidentiality
• Facilitate small groups
• Assist guests in finding a Foundation in Christ

Key Area: Coordination of Services and Administration

• Collaborate with other program staff as well as other agencies to coordinate services
• Participate in multidisciplinary guest case conferences
• Maintain accurate records and documentation for guests.
• Serve in unity with other staff members by practicing healthy work/life balance through study and prayer and participating in a faith community.

REPORTING RELATIONSHIPS:

The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.

MINIMUM QUALIFICATIONS:

Education/Experience:

• High School Diploma or HSE. 
• 1-2 years social service/ministry experience, specifically counseling, mentoring, and discipling.
• 1 years’ experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.

Technical/Software Knowledge:

• Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel
• Intermediate proficiency in Resident Database and basic ability in Paycom

Required Knowledge Areas for Success:

• Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
• Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively.
• Best practices in case management and faith-based concepts to serve guests with excellence.
• De-escalation, Trauma Informed Care, Mental Health Support

Mission Alignment:

• Belief in the inerrancy of the Holy Bible
• Alignment with WM values
• Adherence to WM Employee Policies

Physical Requirements:  To perform the essential job functions of this position, a candidate must be able to:

• Walk short distances with the ability to ascend and descend flights of stairs
• Type and operate standard office equipment.
• Perform normal business activities, with potential for standing or sitting for long periods of time.

• Occasionally lift office supplies and equipment up to 20 pounds.
• Drive a vehicle with multiple occupants in a city environment.
   

Other Requirements for Employment

• This is a full-time 40-hour position, typically staffed throughout the week with some evening and weekend hours required.
• Must possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.       
• Conflict of Interest Policy and Confidentiality Policy
• Post-offer acceptable background check required for all positions.
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment. 

Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice.  This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.