What are the responsibilities and job description for the Counter Sales Associate position at White Cap?
A Counter Sales Associate at White Cap demonstrates exceptional customer service to walk-in, phone, and will call customers. Responsibilities include processing orders, quoting prices, entering orders into the system, and providing order information to customers. The role involves pulling orders as required, communicating product features, benefits, and warranty policy information, demonstrating knowledge of products and their applications by providing technical advice, troubleshooting, and helping resolve customers’ problems. The associate also upsells by identifying related products, add-on extensions, and informing customers of product promotions. Other duties may be assigned. Preferred qualifications include demonstrated success in providing excellent customer service, experience with sales order computer software (preferably Oracle), knowledge of construction and industrial products, and Spanish language proficiency is a plus. White Cap is a leading North American distributor for professional contractors involved in large construction projects and offers comprehensive wellness and financial benefits, generous time off, stability, unlimited career potential, and an inclusive culture.
