Contractor Sales

Position Title: CONTRACTOR SALES PERSON Store:

Reports to: Store Manager Date:

FLSA Status: Non-Exempt

GENERAL SUMMARY:

Provide customer service to consumer and commercial customers in a retail building and lumber supplier environment. Assist in obtaining objectives established for the store (i.e., sales, customer service, gross profit, accounts receivable, etc.).

ESSENTIAL JOB FUNCTIONS:

• Maintains an atmosphere of enthusiastic customer awareness with primary emphasis on providing efficient, courteous, and friendly service to all building professionals and retail customers.
• Wait on customers, be able to write up regular and/or special orders.
• Place special orders in a timely fashion.
• Adhere to Company safety policies and rules.

GENERAL DUTIES:

• Wait on customers, be able to write up regular or special orders.
• Familiar with Stock and Special-Order items available thru Whites.
• Prepare sales tickets, including unit prices and extensions with totals.
• Direct customers to proper pick-up areas and notify yard staff of customers need.
• Computing and quoting estimates for customers that do not require blueprint takeoff.
• Hears and promptly and effectively resolves customer complaints.
• Write up Purchase Orders for special orders and review acknowledgment from vendor to ensure accuracy.
• Provide accurate advice to customers on proper materials, their usage, and installation techniques as needed.
• Brings customer service needs to Store Manager’s attention and assists in developing store services and levels.
• Seeks out and takes advantage of market and margin opportunities.
• Maintains strong knowledge of store products, policies and procedures, customer service resources and capabilities.
• Represents store and company professionally to customers.
• Maintains comprehensive knowledge of the construction industry.
• Be able to demonstrate the use of merchandise when requested.
• Do blue print take-offs and project estimates as required to meet store and company objectives.
• Read trade magazines to keep abreast of changes in the construction industry.
• Attend Store meetings.
• Attend Trade Shows as requested
• Do blue print take-offs and project estimates as required to meet store and company objectives.
• Read trade magazines to keep abreast of changes in the construction industry.
• Attend Store Safety and Informational meetings.

OTHER DUTIES AND RESPONSIBILITIES:

• Participates in store and company customer relations and sales functions.
• As requested, contributes to store and company planning.
• Attend trade shows as requested.
• Maintains positive relations with suppliers and vendors
• Watch for Shoplifters and notify supervisor immediately.
• Assist customers in carrying large, bulky, or heavy items or customers with physical limitations that require assistance.
• Performs other related duties as required

SKILLS/EXPERIENCE/TRAINING PREFERRED:

• Duties require knowledge of the construction and building supply channel industries, completion of two to four years of college and 2-4 years of progressively responsible related experience, or an equivalent combination of education and experience.
• Knowledge of blue print reading and estimating.
• Well organized with the initiative necessary to achieve store goals.
• Ability to communicate effectively both verbally and in writing; to establish positive public relations for the store and company; and to interact with a wide variety of people.
• Basic knowledge of people management, including inter-personal skills and constructive methods for providing feedback and motivation.
• Good working knowledge of personal computers in a networked environment including knowledge of accounting and estimating software applications.
• Process and maintains NYS Driver’s License.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Primarily Indoors, climate-controlled environment. May on occasion work outdoors and be subjected to the seasonal weather conditions.

Stand: F (Frequently)

Walk: F (Frequently)

Sitting: F (Frequently)

Handling / Fingering: F (Frequently)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasional)

Climb (Ladder): O (Occasional)

Crawl: R (Rarely)

Squat or Kneel: O (Occasional)

Lift/Carry

10 lbs. or less: F (Frequently)

11-20 lbs.: O (Occasional)

21-50 lbs:. O (Occasional)

51-100 lbs:. O (Occasional)

Over 100lbs: R (Rarely)

White's provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, national origin, religion, disability, sex, pregnancy, gender identity, transgender status, veteran or military status, marital status or any other basis protected by federal, state or local law. Whites complies with all applicable federal, state and local laws governing nondiscrimination in the workplace. White’s will not tolerate discrimination. This non-discrimination policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

White’s Lumber, Inc. is an EOE, including disabled and veterans. White's provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, national origin, religion, disability, sex, gender identity, veterans status, marital status or any other protected class status or activity.