What are the responsibilities and job description for the Customer Service Representative position at White's Pet Hospital?
The purpose of this position is to provide unparalleled customer service for the current, past, and future pet owner’s who choose White’s Pet Hospital as the hospital they trust to care for their pets. The ideal person in the position will have absolute compassion for animals and their people and will be able to maintain a compassionate and even tempered approach to customer service at all times. The following list is a basic outline of the responsibilities for an individual in this position:
- Greeting clients as soon as they enter the hospital
- Maintaining a more than basic understanding of hospital procedures, policies, preventative medications, vaccine schedules
- Maintaining a basic understanding of common diseases, medications, veterinary diets, and testing procedures.
- Answering phones and assisting all callers, often providing guidance to those pet owners who do not understand the complexities of veterinary medicine.
- Scheduling for all doctors and all services provided by the hospital or providing necessary resources to pet owners for their scheduling needs.
- Filling medications as prescribed by a veterinarian
- Experience in veterinary medicine required.
Job Type: Part-time
Pay: $19.00 - $24.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- 401(k)
- Flexible schedule
Experience level:
- 1 year
Shift:
- 4 hour shift
- Day shift
- Morning shift
- Rotating shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Experience:
- Customer service: 3 years (Required)
Work Location: In person
Salary : $19 - $24