What are the responsibilities and job description for the Warranty Administrator position at White Star Machinery?
White Star Machinery specializes in new, used, and rental compact construction equipment. We offers parts and both mobile and shop service. We also has a full line of stamped and decorative concrete products and light construction equipment.
White Star Machinery is looking for a confident, detail oriented, individual to assist our Warranty Administrator with all warranty claims, and administrative duties. If you are interested in joining an amazing team in a fast growing company, apply today!
Responsibilities
- Assist as needed with warranty claims through listed manufacturers.
- Verify history of repairs on machine. (Duplicate work, or parts warranty)
- Collect extensive information from the service managers on the service claim for processing. (Extra labor time filed additional parts, serial numbers, and additional invoices needed.)
- Obtain pictures through One Drive, and attach them to vendor claims to insure quicker response from manufactures.
- Assist with part returns for vendors.
- Assist with answering incoming calls to Branch.
Qualifications
- High School diploma required.
- Associates Degree, Technical Degree or equivalent experience preferred.
- Excellent verbal and written communication skills.
- Excellent telephone skills
- Basic Accounting Knowledge
- 10 Key
- Microsoft Office Knowledge
- Maintain good working relations with all managers and personnel.
- Ability to prioritize daily functions
Physical Requirements:
- Occasionally lifting/carrying up to 10 pounds or pushing/puling small objects
- Sits most of the time
- Infrequent to occasional walking or standing
- Physically able to operate a variety of automated office machines which include a computer, printer, facsimile machine, copy machine, calculator, telephone, scanners etc. on repetitive basis.
- Excellent written and oral communication
Benefits
- Health, Vision, and Dental Insurance
- Boot and Safety Glasses Reimbursement
- Christmas Savings Program
- Paid Vacation and Flex Time
- Matching 401K Plan
- Profit Sharing and Bonus Program
- Short and Long-term Disability
- Company Paid Life Insurance
- Critical Care and Accident Insurance
- Employee Assistance Program
- Paid Training
- Many opportunities for advancement (We prefer to promote from within)
- Family friendly company
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
