Principal Infrastructure Administrator

Position Title:                          Principal Infrastructure Administrator

Organizational Relationships: Reports to Infrastructure Manager 

Supervisory Responsibilities:  N/A

General Function:                   The Principal Infrastructure Administrator supports all Systems and Infrastructure for Whitefish Credit Union and will require a keen attention to detail, initiative and a desire for planning, project documentation and team collaboration. Responsible for performing complex project planning and maintenance tasks independently, this position will also provide Tier 3 support to resolve issues that are assigned to the IT project engineering team. Being able to learn new technologies quickly and adapt to new ideas and new methodologies is a must.  This position is expected to participate in the critical system support structure with other IT departments. The Principal Infrastructure Administrator is expected to function with a very high degree of autonomy and self-direction once assigned work. 

Position Functions:

• Participate, engage, and occasionally lead team meetings, team building activities, and other opportunities to strengthen the department.  
• Execute project-related tasks from concept, planning, design through project completion.  
• Actively maintain education and cross-training on infrastructure areas of expertise. 
• Prepare, lead, and attend training when available and appropriate.  
• Participate in the evaluation and estimation of infrastructure work requests, and major projects.  
• Have excellent communication and interpersonal skills, a professional business manner and ability to interact with people of differing professional levels.  
• Have effective communication with IT peers and staff to determine needs of the organization.  
• Work conscientiously to minimize cost and time requirements in all areas of departmental responsibility. 
• Provide management with insightful systems recommendations that include detailed work plans along with supporting documents such as VISIO diagrams. 
• Participate in infrastructure project development and planning.
• Troubleshoot system outages and performance issues in support of key business processes and core services.  
• Configure and install systems equipment to ensure their reliable operation for fulfilling business objectives and processes.
• Conduct research on systems products, services, protocols, and standards to remain abreast of developments in the networking industry.
• Participate in new and existing equipment, hardware, and software installs and upgrades.
• Interact with vendors, outsourcers, and contractors to ensure SLA and project performance. 
• Create, follow, maintain, and update documentation and checklists to ensure efficiency and consistency. 
• Use advanced troubleshooting methodologies that provide efficient, effective resolution and minimize negative impacts. 
• Plan and design systems infrastructure, including acquisition and installation of new equipment and reconfiguration of existing equipment to meet changing organizational needs.
• Develop and maintain network documentation and policies for security and use of the network. 
• Adhere to all Whitefish Credit Union policies and procedures.
• Report to work on time and as scheduled.
• Perform other duties as assigned by Infrastructure Manager or SVP of IT.
• Position may require frequent travel to branch locations.

Position Requirements:

• Maintain strict confidentiality with member data.
• Proficient and detailed while maintaining records related to the infrastructure.  
• Ability to think through problems and visualize solutions.
• Be comfortable following change management and documentation procedures.
• Superior customer service skills with the ability to translate complex technical jargon for staff.
• Work with constantly evolving technology and maintain knowledge, skills, and abilities to match. 
• Ability to earn industry certifications and/or perform continuing education to ensure proficiency in position. 
• Ability to implement, administer, and troubleshoot system infrastructure devices, including active directory, DHCP, DNS, current Microsoft Windows Server OS and virtual environments.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including switches, routers, and firewalls. 
• Ability to occasionally be involved with physical labor, including lifting ~75 lbs to overhead positions.
• Ability to be periodically available on an on-call basis to ensure availability of WCU systems. 
• Ability to work nights and weekends as needed, which may include holidays or non-standard business hours.  

Required Education and Experience

• College degree in Computer Science, MIS or a related subject and 5 years related employment experience
• Currently have (or willing to obtain within the first 12 months) - MCSA, Azure Administrator Associate or other certification(s) within the field of an equivalent level 
• 3-5 years of work experience managing networking infrastructure lifecycle, including installations, configurations, upgrades and replacements.
• 1-3 years of work experience managing Windows and Linux/Unix based server systems.   
• 1-3 years of work experience with Virtualization or SAN systems.    

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.