Client Services Consultant

WHITMAN COLLEGE

Located in the historic community of Walla Walla, Whitman’s vibrant and beautiful tree-lined campus is home to an intellectually diverse, dynamic, welcoming and supportive community of some 500 staff and faculty serving approximately 1,500 students from the local region and across the globe.  With exceptional students, accomplished faculty and staff, and a fiercely loyal and growing number of engaged alumni, Whitman College continues to build on its national reputation for academic excellence as one of the top liberal arts colleges in the country.  

Whitman College is cultivating a community built on inclusion and belonging. We recognize the value of those who can offer historically underrepresented perspectives and encourage applications from those whose background, knowledge, and insights from lived experience can add to the college’s working and learning environment. Whitman College is an Equal Employment Opportunity employer (EEO) .

POSITION PURPOSE

The Client Services Consultant provides desktop hardware and computing support, network printer repair and installation, and assistance to all technology users on campus. This position collaborates with other IT members to provide an information technology environment that is consistent with the goals of Whitman College and meets the needs of faculty, staff, and students.

PRINCIPAL ACCOUNTABILITIES

• Perform service calls, which includes, configuring, delivering and installing computers and other peripherals, solving issues with desktop & laptop computers, supporting classroom and lab technology, and consulting with staff and faculty on the use of computer hardware and software.
• Resolve problems, perform maintenance, and repair networked printers across the institution.
• Resolve problems, perform maintenance, and repair laptop and desktop hardware issues for Whitman-owned computers.
• Participate in endpoint management projects to continue efforts in building an environment of greater efficiencies through automation and feature development.
• Perform other essential duties and implementation of projects as needed and when bandwidth is available.

REQUIRED KNOWLEDGE SKILLS & ABILITIES

Individuals must be able to explain and demonstrate that they possess the knowledge, skills and abilities to safely perform the essential functions of the job, with or without reasonable accommodation:

• Advanced operational knowledge of Macintosh and Windows computers and other peripheral devices.
• Knowledge of general computer and network printer hardware repair.
• Knowledge of standalone and networked computer applications’ installation.
• Knowledge of common application software, such as Microsoft Office applications, email, web browsers.
• Strong problem solving techniques and ability to read and interpret service manuals.
• Ability to consult with users on various software, hardware, and network problems.
• Familiarity with enterprise level network printer functions, troubleshooting, and repair & maintenance.
• Strong commitment to customer service to provide timely, attentive care ensuring needs are met in a manner that reflects positively on the college and Technology Services department.
• Strong team orientation.
• Good interpersonal and communication skills enabling the establishment of cooperative and collaborative working relationships with a variety of campus constituencies.
• The ability to positively and actively contribute to Whitman College’s core values of diversity, equity, and inclusion.
• Ability to make technical issues understandable.
• Ability to work occasional evenings or weekends.
• Ability to move items up to 30 pounds regularly for a short distance.
  

MINIMUM QUALIFICATIONS

• One or more years of experience in computer user support in a networked computing environment.
• Experience working in and supporting Windows, macOS, and Linux operating systems.

• Ability to obtain CompTIA A certification within the first year of employment.
• Ability to obtain Dell & Apple hardware repair certifications.

PREFERRED QUALIFICATIONS

• 5 years relevant experience or a combination of education and experience. 
• Experience working in user services in higher education.
• Experience working on an IT Help Desk.
• CompTIA A certification
• Experience and/or a desire to supervise an IT Help Desk and student staff.

Please note that while the description details both required and preferred qualifications, we want applicants to be aware that they do not need to have all of the preferred qualifications to be considered for this position. If you meet the minimum qualifications and have passion for the work, you are encouraged to apply.

BENEFITS  

Whitman College offers a competitive benefits program that is designed to attract qualified candidates and retain talented employees. Full-time employees enjoy the following benefits:

Medical/Dental/Vision Insurances.

Basic life, accidental death and dismemberment and long term disability insurances with the capability to elect additional voluntary coverage.

403(b) Defined Contribution Retirement Plan with a 10% matching contribution after eligibility requirements are met.

Paid Time Off: 20 accrued vacation days, 12 accrued sick days, 13 paid holidays.

Tuition Remission – Dependent Children

Employee tuition waiver for one Whitman course per semester.

Employee Assistance Program

Learn more about benefits eligibility here. 

DISABILITY ACCOMMODATION FOR JOB CANDIDATES

Contact Human Resources regarding requests for disability accommodation in the employment application process.

APPLICATION REVIEW

Application review will begin immediately and continue until the position is filled.

START DATE

August 2023