[Fall 2025] Technology - Learning Experience Design Internship

The Whitney’s Academic Year Internship program offers a semester-long paid internship for undergraduate and graduate students currently enrolled in an accredited academic program. The internship is hybrid, with some onsite work. For Fall 2025, interns commit between 16–21 hours per week over 10–12 weeks for a total of 200 hours. Interns are assigned to a specific department at the Museum for the duration of the internship. For more information, including information on eligibility requirements, please visit our Internships page.

The Whitney seeks a Technology - Learning Experience Design Internfor the Fall 2025 semester.

Expected Projects & Assignments

The Learning Experience Design Intern in Technology will design and build an AI-powered learning assistant to support the Whitney's digital transformation, creating an innovative solution for just-in-time learning and user support.

The Learning Experience Design Intern will:

• Primary Project: Design, build, and optimize a custom "Whitney Digital Assistant" GPT that provides instant, contextual help with Microsoft 365, Asana, and Whitney-specific workflows
• Conduct user research with staff across departments to identify common questions, pain points, and learning needs
• Develop the GPT's knowledge base using Whitney-specific processes, terminology, and best practices
• Create conversation flows and response templates that match different user personas and technical comfort levels
• Design user testing protocols and iterate on the GPT based on staff feedback and usage patterns
• Develop supporting materials (quick start guides, FAQ integration) that complement the AI assistant
• Create training content to help staff effectively interact with and utilize the digital assistant
• Monitor usage analytics and user satisfaction to continuously improve the assistant's effectiveness
• Document the development process and create guidelines for future AI learning tool implementations
  
  

Skills & Qualifications

• Coursework in learning design, user experience, human-computer interaction, or related field
• Interest in AI tools and conversational design (no prior GPT development experience required)
• Strong user research and design thinking skills
• Excellent written communication and ability to craft clear, helpful instructional content
• Understanding of adult learning principles and workplace support needs
• Familiarity with Microsoft 365 suite and project management tools like Asana
• Experience with user testing, feedback collection, and iterative design processes
• Analytical mindset for interpreting usage data and user feedback
• Empathy for users with varying technical backgrounds and learning preferences
• Interest in emerging technologies in educational and workplace contexts
  
  

Provided Training

• Custom GPT development using a builder platform, such as ChatGPT and Claude
• Conversational design principles and AI assistant best practices
• User research methodologies for AI/learning tool development
• Knowledge base development and content organization strategies
• Analytics interpretation and AI performance optimization
• Change management for introducing AI tools in creative workplace environments
  
  

Outcomes

• Experience designing and implementing AI-powered learning solutions
• Skills in conversational design, user research, and iterative product development
• Understanding of how AI can support organizational learning and digital transformation
• Portfolio project demonstrating innovative approach to workplace learning challenges
• Knowledge of AI tool development process from concept to implementation and optimization
  
  

Measurable Impact Goals

• User Adoption: Achieve 60% of museum staff actively using the digital assistant within 8 weeks of launch
• Question Resolution: Successfully answer 75% of user questions without requiring escalation to human support
• Usage Engagement: Generate 200 monthly interactions with the digital assistant
• User Satisfaction: Maintain 4.0 rating (out of 5) on assistant helpfulness surveys
• Support Efficiency: Reduce basic "how-to" IT support tickets by 35% through AI-powered self-service
• Knowledge Coverage: Build comprehensive knowledge base covering 20 common workflow scenarios
  
  

Compensation

Interns are provided a stipend of $3000.

Generous support for Ostrover Family Academic Year Interns is provided by Julie and Doug Ostrover.

Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement.If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and culture space and what you hope to bring to this role.

About the Whitney:

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement:

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment

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