Front End Manager on Duty

Job Location

Position Type

Salary Range

Job Summary:

• Support all aspects of Front End/FE operations and procedures as requested with a high degree of proficiency including, but not limited to, supervising, training and coaching of designated employees
• Provide prompt, friendly and courteous service while assisting customers in the store and on the phone or the Internet
• Ensure store sanitation and security for customers and staff including, but not limited to, implementing opening and closing procedures
• Ensure a safe, welcoming and shop-ready environment for customers in compliance with regulatory requirements, established procedures and customer service goals
• Serve as the Manager on Duty/MOD in the absence of department management throughout WFC coordinating staffing and operations as required

Essential Duties and Responsibilities:

• Storewide
  • Abide by all WFC policies and procedures as outlined in the Employee Handbook and Policy & Procedure Manual.
  • Consistently and positively promote ownership and owner benefits.
  • Follow and ensure compliance with all safety practices and policies.
• Customer Service
  • Exceed expectations of internal and external customers for service and provide a welcoming environment for all in accordance with WFC’s customer service standards.
  • Anticipate customer needs.
  • Promptly respond to requests for service and assistance.
  • Ability to deal with and resolve difficult or emotional customer situations.
  • Treat all customers and co-workers fairly, consistently and with respect.
  • Engage in creating and maintaining a positive, ethical and productive department and workplace that contributes to achieving progress on WFC’s ENDS.
• Job Specific
  • Support all aspects of FE operations including, but not limited to, providing supervision, training, coaching and support to designated employees on checkout practices, customer service and/or ownership transactions, till security and POS troubleshooting; communicate and document unresolved issues and/or concerns to department management.
  • Provide prompt, friendly and courteous service while assisting customers in the store and on the phone or the Internet in compliance with established practices.
  • Ensure store safety and security including, but not limited to, at public events and/or special projects on WFC premises; following protocol for shoplifters and/or disorderly customers; coping with weather extremes, medical emergencies, accidents, injuries and illnesses; and documenting all instances in accordance with established procedures.
  • Ensure compliance with store opening and closing procedures including, but not limited to counting in and out all tills, and accurately counting all cash.
  • Assist as feasible with stocking and merchandising products and promptly communicate sign and/or pricing errors to appropriate management.
  • Observe and coach all WFC employees with regards to compliance with employment, safety and store policies and communicate issues to appropriate management.
  • Participate in and ensure completion of department cleanliness and sanitation projects and communicate and document any equipment maintenance and/or safety concerns to Department Manager.
  • Perform other tasks as assigned by Department Manager.

Knowledge, Skills, Abilities:

• Preferred Knowledge, Skills and Abilities
  • Experience supervising including, but not limited to, training, coaching and evaluating
  • Applicable degree/certification
  • Experience in retail, grocery, natural foods and/or cooperative management
  • Experience with operation of Point of Sale/POS equipment
• Essential Knowledge, Skills and Abilities
  • High school diploma or GED
  • Computer proficiency, e.g., keyboard experience, email
  • Analytical ability and proficiency in math
  • Ability to follow through on systems and procedures
  • Outstanding customer service skills
  • Attention to detail and good organizational skills
  • Ability to handle multiple demands, work under time pressures and meet deadlines
  • Personal integrity to handle confidential information in a professional and responsible manner
  • Willingness to be open, to learn and to take on new responsibilities
  • Ability to be flexible and to adapt to changing conditions quickly
  • Demonstrate objectivity, neutrality and calmness under pressure
  • Ability to work efficiently in a fast-paced environment
  • Ability to effectively convey information
  • Ability to prioritize tasks
  • Regular, predictable attendance
  • Effective communication skills in English
  • Available to work evenings, weekends, holidays

Work Environment:

• Occasional Exposure
  • Outdoor weather conditions (assist with carry-outs, cart retrievals, snow removal)
• Frequent Exposure
  • Handling wet, hot, cold, and/or frozen products
  • Change in room temperature due to proximity of entrance/ exit doors
  • Using store cleaning supplies
  • Carts, pallets and hand-trucks moving in and out of storage/retail areas and in and out of freight elevator
• Constant Exposure
  • Background music and in-store pages
  • Food odors, grain and spice dust, food allergens
  • Essential Physical Requirements
  • Ability to occasionally lift and move up to 40 lbs. throughout shift
  • Ability to stand, walk, squat, bend, sit, balance and rotate body
  • Ability to walk and stand for long periods of time
  • Ability to frequently move objects up to 10 lbs. through cashier station
  • Manual dexterity to handle scanning and bagging groceries
  • Use of hands and feet to operate machinery such as POS system, cardboard baler, conveyor belt, and hand trucks