Assistant General Manager, Operations

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

As the Assistant General Manager of Operations, you will ensure back of house duties for an assigned group of stores are managed effectively.

Location: Phoenix Sky Harbor Intl Airport (PHX) - Phoenix, AZ 85034 US

Schedule: Mandatory weekend availability

Pay: $65,000

Job Type: Full-time

Benefits

• Medical, Dental & Vision Insurance
• Free Life Insurance
• Short- & Long-Term Disability Insurance
• Paid Time Off
• 401k with company match
• Employee Discount
• Pay Starting at $65,000

Job Responsibilities

• Manage all incoming Inventory to ensure accurate record keeping and timely floor placement
• Coordinate with Airport Facilities on maintenance, builds and emergencies
• Manage stock personnel and Stock Lead(s)
• Conduct second round interviews for stock personnel
• Work to contain shrink due to theft and inventory issues and will be the liaison for the Loss Prevention team
• Point person on any Airport Compliance Programs
• Manager on Duty, closing and opening duties for entire location
• Will be fully trained on POS, Store Force, ADP, Aptos, PowerDMS and all other systems
• Assist the General Manager with all critical initiatives
• Be the back up to the General Manager when needed
• Assists in the upkeep of the store by maintaining store displays and merchandising.
• Supervisory duties; performance management and coaching of departmental staff
• Other duties may be assigned

• GED or High school graduate
• Bachelor’s in Management, Human Resources, or Tech school helpful
• 3 years retail, retail inventory, warehouse or stocking supervision
• 1 years management
• Desire to work as a team with a results driven approach
• Must be self-driven and able to work independently
• Ability to multitask and problem solve
• Advanced computer skills, including Microsoft Office (WORD, Excel, Power Point)
• TAM Card may be required depending upon location
• Satisfactory TSA Airport Badging Process
• Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Additional Requirements

Mobility

• Limited sitting

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Visual / Hearing

• Normal or corrected vision and hearing

• Can distinguish varying patterns, or materials

Language

• Understand, speak, read, and write fluent English

Physical Activity

• Use of fine motor hand functions

• Lift 0-60 lbs.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.