What are the responsibilities and job description for the Inside Sales Account Manager position at WIKA Group?
With more than 75 years of expertise, WIKA Instrument, LP is the industry pioneer in the measurement of pressure, temperature, level, force, flow, and calibration technology. Since its founding in 1946, WIKA has grown into a family-run, privately held industry leader with eight domestic locations in addition to production facilities all over the world. WIKA provides a fantastic working environment, exceptional benefits, and professional advancement.
Are you a self-starter looking for a career where your ambition, drive, and knack for developing customer relationships can thrive? WIKA USA has an amazing opportunity for an account manager position on our Sales team for immediate hire!
You’re excited about this opportunity because WIKA offers….
- Competitive salary
- Sales Incentive Bonuses
- Excellent Medical Benefits
- Wellness Programs
- Generous 401K
- Life Insurance
- PTO & Paid Holidays
BASIC PURPOSE:
Under the direction of the Supervisor, Customer Care (SCC), provides positive experiences for enhancing relationships with our business partners and customers.
MAJOR ACCOUNTABILITIES/RESPONSIBILITIES OF JOB:
- Responds to inquiries and requirements from business partners/customers in a timely and professional manner incl. product information, price, availability, lead-time, order entry, basic technical assistance, expediting, etc.
- Demonstrates a consistent commitment to service excellence by maintaining a high level of professionalism, integrity, ethical behavior and mutual respect at all times
- Follows standard operating procedures (SOPs) and business guidelines
- Strives to provide a timely first call resolution utilizing designated support and business resources, and provides a warm transfer to an appropriate supporting colleague when not possible
- Takes proactive ownership of opportunities and issues
- Coordinates with sales team members on customer support and growth initiatives
- Participates in business partner/customer visits to WIKA locations
- Strives for a high level of business partner/customer satisfaction and Net Promoter Score
- Promotes services and tools that improve business efficiencies with business partners/customers
- Prepares certificates of compliance and other assorted documentation when required
- Performs other duties as assigned
KNOWLEDGE AND SKILL REQUIREMENTS:
- High School Diploma required; Post secondary degree in a business or technical discipline preferred
- Previous Customer Service experience a plus
- Ability to read, understand and accurately interpret customer drawings
- Ability to process technical information
- Excellent verbal and written communication skills
- Expresses strong, professional telephone etiquette
- Proficient with Microsoft Office
