Credit Supervisor

Position Description

CREDIT SUPERVISOR

Company Mission

To create lasting partnerships with our customers, our employees, and the communities we serve.

Vision

We make distribution effortless.

Our Core Values

• Positively Impacting Others Create positive energy using empathy and kindness
• Adapt to Change Embrace, encourage and excel in a changing environment
• Team Environment Create synergy with common purpose and commitment
• Honest Communication Communicate to build trust and mutual respect
• Safe and Strong Work Ethic Consistently producing high quality work in a safe manner

Overall Essential Performance and Behavioral Expectations:

In the performance of each persons respective job responsibilities and duties, all Wilcox and Flegel Team Members are expected to meet the following as well:

• Consistently act in accordance with and model our Core Values.
• Performs all duties in a safe manner at all times.
• Perform consistent quality work within deadlines with or without direct supervision.
• Interact professionally with other Wilcox and Flegel Team Members, customers and suppliers.
• Work effectively individually and as a team contributor on all assignments.
• Work under pressure and be able to effectively manage stress as needed.
• Be accountable for behavior and achieving or exceeding results.
• Work independently while understanding the importance and necessity of clearly communicating and coordinating work efforts with other Wilcox and Flegel Team Members and organizations.
• Meet required attendance and punctuality standards established for the position.
• Bring your best each day in the performance of responsibilities and duties.
• Cooperatively and effectively perform other duties as may be assigned.

Position Description

Position Summary:

As the Credit Supervisor you will oversee our companys lending process, from evaluating clients creditworthiness to approving or rejecting loan requests. Your responsibilities will include creating credit scoring models, setting loan terms, and determining interest rates. You will help us minimize bad debts and increase revenues from loans. Your responsibilities will be to oversee the collection of all company receivables and payments are reconciled in a timely manner. This role is responsible for minimizing the companys financial losses and tracking performance by reporting key metrics and data analysis of Accounts Receivable (AR). Through research, review, and implementation of industry best practices, the Credit Supervisor works to reduce overall delinquency and nonpayment of debts. Important aspects of this position include working with customers to establish payment arrangements, authorize payment extensions, perform AR write-offs and adjustments. Ensure that debts are recovered, while partnering with other departments within the organization to facilitate problem resolution and overall customer satisfaction. Lead by example and engage the team to achieve measurable Rocks or goals while providing extraordinary customer service in all aspects of operation. You will be the Administrator for our Online Payment Portal; utilized by our various plant locations, as well as our Service Team. The Credit Supervisor plays an integral role in establishing our payment processes and ensuring that we are working toward PCI compliance; as well as conformity with payment card surcharging rules, as mandated by law and the various credit card brands. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities:

• Researches and evaluates clients creditworthiness.
• Creates credit scoring models to predict risks.
• Develops and standardizes written policy documentation related to the credit and customer set up process.
• Interfaces with sales organization to communicate credit decisions and ensure timely review of new customers.
• Plans and organizes activities of credit / customer set up team to ensure file reviews are completed timely and accurately.
• Initiates process improvement and quality reviews to simplify and improve productivity.
• Approves or rejects loan requests, based on credibility and potential revenues and losses.
• Calculates and sets interest rates.
• Negotiates loan terms with clients.
• Maintains records of loan applications.
• Maintains the organizational structure of the department to meet the set of objectives and goals.
• Follows up with clients to manage debt settlements and loan renewals.
• Ensures all lending procedures comply with regulations.
• Develops, reviews, and updates our companys credit policies.
• Willing to think out of the box and identify process improvement opportunities.
• Reviews customer accounts and buying patterns, advising on appropriate course of action, when determining credit worthiness and ongoing credit exposure and risk tolerance.
• Monitors and negotiates the collection of overdue customer accounts and aging balances. Design and implement processes improvements to increase cash flow and work to reduce outstanding receivables.
• Oversees month-end statements and electronic billing, meets targets, and ensures accuracy and efficiency.
• Conducts weekly team meetings with the Credit Specialists, gaining feedback, working on issues and identifying solutions for overall department and organizational success.
• Assesses performance metrics, setting clear and defined team and individual goals for Credit Specialists.
• Communicates clearly and professionally, recognizing high performance by Credit Specialists and rewarding accomplishments, while identifying training opportunities and providing coaching.
• Works with other departments and managers to implement processes and policies that contribute to a streamlined payment processing and promotes customer satisfaction and business growth.
• Reports to Finance Director, documenting all accounts that need to be written off as bad debt, or if additional concessions or adjustments may be needed to reconcile outstanding balances.
• Provides detailed reporting and data analysis on a regular basis; which reflects current AR trends and identifies customer credit issues; to share with executive staff and leadership.
• Builds relationships with customers, ensuring lasting partnerships and minimizing lost revenue.
• Responsible for making sure team members comply with company policies when contacting customers to collect past due balances.

Critical Core Competencies and Skills:

• Hands-on experience with accounting software (DM2-Sage, Adaptive).
• Solid understanding of lending procedures.
• Negotiation skills.
• High degree of honesty, ethics and integrity with prior work experience handling confidential information.
• Vast understanding of credit reporting agencies (D&B / Equifax).
• Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient.
• Effective coaching, mentoring and development skills.
• Ability to interact effectively with others across all organizational levels.
• Act with integrity and model desired leadership and team behaviors.
• Exceptional ability to manage and lead people.
• Developing and maintaining collaborative relationships with peers and colleagues across the organization.
• Excellent analytical skills, with the ability to create and process financial spreadsheets.
• Excellent interpersonal skills as well as verbal and written communication skill.
• Must be highly organized with strong ability to multi-task.
• Able to assess competing demands and determine appropriate direction.
• Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient.

Minimum Education and Experience:

• Proven work experience as a Credit Manager, Credit Supervisor, Credit Analyst, or similar role.

Preferred Education and Experience:

• BSc in Accounting, Economics, Banking and Finance or relevant field.

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• NA

Equipment and Software Requirements:

• Excellent knowledge using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Position Location/Working Conditions/Equipment

Physical Requirements

Equipment