What are the responsibilities and job description for the Bowling Bar Food Runner position at Wildhorse Resort & Casino?
WAGE RANGE: $15.00-$16.00
OPEN UNTIL FILLED: 1ST CLOSING DATE JANUARY 6, 2024
JOB SUMMARY
Supports the wait staff to improve the experience of our customers. The main responsibility is delivering or " running” food to customers. Relays important information between management, kitchen staff, and servers, as well as customers and servers. Assists servers, performing any tasks necessary to ensure a high-quality customer experience.
ESSENTIAL JOB FUNCTIONS:
- Ensures customer satisfaction through prompt, efficient, and friendly service, placing customers’ service experience first.
- Promotes guest service by maintaining a friendly smile, and greeting, and providing appropriate service.
- Assists servers as needed.
- Delivers food orders and condiments to customers promptly.
- Check to see if the customers have everything they need or request food orders.
- Must have organizational skills.
- Check orders before delivery for accuracy, presentation, and and temperature.
- Maintains assigned area in an organized, efficient, and clean manner.
- Performs all side work duties as assigned or requested by the supervisor.
- Compliance with regulatory laws, employee handbook, department policies and procedures, safety codes, etc.
- Promotes a clean, safe, and healthy work environment for employees and guests. Promptly addresses hazards and reports all concerns to the supervisor.
- Ensures that the operation of equipment, tools, and materials is handled safely.
- Remains knowledgeable of all property amenities to ensure a high level of customer service.
- Promotes internal guest service standards through courteous and respectful behavior.
- Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPORVISORY AUTHORITY:
- None
SIGNATORY ABILITY:
- None
ACCESS TO SENSITIVE AREAS:
- None
MINIMUM QUALIFICATIONS:
- Six (6) months of food service experience.
- Possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment.
- Stand and/or walk for long periods in a smoky environment; perform repetitive motions with wrists, hands, and fingers; and lift and maneuver 50 lbs. Carries and balances food and beverage trays weighing up to 40 lbs.
- Effective communication skills- verbally provides instructions, responds to questions, and has exceptional interpersonal skills and abilities.
- Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees and guests.
- Requires a criminal history background check.
- Must be at least 21 years of age.
Salary : $15 - $16
