Support Services Manager (HUB)

Description

PROGRAM OVERVIEW:

This position provides supervision to staff providing 24 hour support services in residential treatment services at the Women’s Treatment Center. (HUB) Evidence-based treatment services are provided within a 24/7 safety milieu with a comprehensive array of mental health, family services and integrated into each individual’s treatment and wellness plan as indicated.

Position: Full-Time exempt

Compensation: Salary starting at $52,416 annaully

DESCRIPTION OF DUTIES:

• Assist in the development and implementation of support specialists training modules.
• Train support staff in the knowledge, skills and attitudes of professional practices on substance abuse and other related issues. De-escalation, crisis, active listening, motivational interviewing, problem solving, dispensing of medication and skill building.
• Oversee monitoring of surveillance system and insure building safety
• Oversee team briefing at the beginning of each shift to identify any issues and insure that all staff on shift have current information.
• Provide culturally appropriate services, implemented within the context of social, cultural, racial, gender-specific sensitivity and understanding
• Participate in clinical and integrated staff meetings.
• Provide immediate crisis intervention and assistance in developing safety plans.
• Participate in weekly supervision sessions with director.
• Complete necessary requirements in order to maintain certification.
• Responsible for the hiring of new support services staff.
• Responsible for the support staff schedule, maintain adequate staffing pattern on all shifts and weekends.
• Provide clinical services as needed.
• Assist and train in appropriate and accurate documentation for client EHR.
• Provide clinical supervision, support and mentoring to CADC-R’s working to obtain certification.
• Responsible for creating professional development plans, and performance reviews for all support staff.
• Be on call for support staff supervision on evenings and weekends.
• Ad hoc assignments as requested by Senior Manager.

Employee Benefits include: 

• Health, Dental, Vision, life, and Supplemental insurance options 
• Healthcare Flexible Spending (FSA) 
• 403b Retirement Savings with company match 
• Robust time off package including paid sick leave, vacation time, and holidays for all full-time and regular part-time employees (over 30 hrs./ week) 
• Training and education benefits for employees who are employed for 24 months or longer as well as continued education training, support and more! 

Requirements

MINIMUM QUALIFICATIONS:

• Oregon state certification (CADC) is required, or demonstration of active progress towards certification within timelines as defined: OAR, 309-018-0120 (1). A minimum five years’ experience providing direct services to individuals in a residential setting.
• Must pass a required criminal records background check
• Must adhere to the agency’s non-discrimination policies
• Ability to effectively interact with co-workers, clients, and others with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.
• Demonstration of competence in the treatment of SUDS as defined: OAR 309-018-0125 (5) (a) (b) (c) (A) (B) (C)

Willamette Family Inc. prohibits discrimination based on any characteristics protected by applicable local, state, federal laws and any agency policy including, but not limited to, discrimination based on race, color, religion, national origin, sex, or sexual orientation.

Salary : $52,416