Medical Receptionist

WFMC Health is a non-profit medical and behavioral health clinic providing high quality healthcare services to residents of Marion and Polk Counties. We are seeking a full-time, bilingual Medical Receptionist for our busy practice. The ideal candidate is friendly, outgoing, motivated, and comfortable working in a fast-paced team environment. At WFMC Health, you will find a team of supportive professionals who are friendly, genuine, and compassionate.

We have immediate openings for the following shifts:

8:00am – 5:00pm M-F

8:30am – 5:30pm M-F

Our medical receptionists may also rotate a Saturday 9am – 2pm schedule.

Preference is given for:

- Bilingual in English and Spanish

- Experience in a medical setting, including multi-line phone system experience and/or reception duties

- NextGen or comparable EMR experience

- Must be able to pass a background check

Essential Duties and Responsibilities (other duties may be assigned):

· Greet patients and visitors in a prompt, courteous, and helpful manner

· Manage large volumes of inbound and outbound calls in a timely manner, always identifying self and clinic

· Answer calls from patients and schedule/reschedule appointments as needed

· Route messages and transfer calls to appropriate personnel

· Complete necessary requests made by WFMC Health medical teams (provider/MA/care manager, etc.) for patient needs

· Assist other staff members as requested

· Document patient communication in NextGen EHR system for medical team to review

· Check-in patients using NextGen EMR system and verify and update patient demographic information including contact information and insurance

· Confirm correct spelling and data entry with patient to reduce duplicate charts or invalid contact information

· Check for co-payment, deductible and/or patient balance at time of visit

· Reconcile and balance cash drawers daily – before the clinic open and after the clinic is closed

· Verify coverage under insurance for Medicaid, Medicare, and other commercial insurance

· Offer financial assistance application to patients who are uninsured; refer to Resource Coordinator as needed

· Follow appropriate opening procedures to open the clinic at the beginning of each day

· Follow appropriate closing procedures to close the clinic at the end of each day

• Process mail, office deliveries, and incoming faxes
• Conduct reminder calls and monitor appointment reminder text messages
• Schedule interpreter for patients that request translation services
• Attend and participate in meetings and trainings as required
• Other duties as assigned by supervisor

Professional, Knowledge, Skills and Abilities

- Graduation from accredited high school or GED required

- Ability to use Microsoft Word for basic correspondence

- Ability to type a minimum of 40 wpm

- Demonstrate knowledge and adhere to clinic policies and procedures regarding patient care, insurances, new patients, etc.

- Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

- Ability to handle stressful situations

- Ability to establish and maintain effective working relationships with patients, providers, employees and the public

- Ability to maintain confidentiality of sensitive information

WFMC Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Computer skills: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person