What are the responsibilities and job description for the Internet Sales Coordinator position at Willis Automotive?
Willis Automotive is a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests!
Willis Automotive Offers:
- A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
- 401k with company match
- Paid Time Off and 7 paid holidays
- Employee discounts at all locations
- Paid training and development on and off-site
- Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more!
Primary Function:
Under the direction and supervision of the Internet Sales Manager, this position is responsible for handling all aspects of Internet sales. Performs all duties within the objectives, standards, and policies of Willis Automotive.
Duties and Responsibilities:
- Responds timely to all incoming new and pre-owned inquiry emails, calls and chat message promptly proving correct information to prospective buyer, gathering data and requesting appointments.
- Provides ongoing customer service.
- Develops an immediate and credible relationship with customers via email, telephone and chat; secures the appropriate information on customer regarding the inquiry.
- Performs all customer email follow-ups timely with a follow up phone call, with persistence, and within the guidelines set by the company.
- Schedules customer appointments with designated sales person; provides follow-up to confirm and remind customer of appointment.
- Responsible for product knowledge and selling the dealership and services.
- Must be willing to become certified in multiple car lines and attend ongoing training.
- Attends sales meetings and training as scheduled and/or requested.
- Performs any other related duties as assigned.
What we need from you:
- Ability to read and comprehend instructions and information
- Must have strong working knowledge of Internet and operating multiple programs at one time
- Previous sales experience desired; Internet sales preferred
- Must have strong written and oral communication skills
- Must be a self-motivated
- Strong attention to detail
- Strong keyboarding and PC skills
- Must have ability to work well in a team-based environment