What are the responsibilities and job description for the Optical Technician position at Wilmington Eye?
- Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
- Takes and records measurements, custom fits glasses and performs minor repairs on eyewear. Ensures finished eyewear meets standards and patient requirements.
- Uses lensometer to neutralize, verify and make a final inspection of eyewear.
- Demonstrates proper use of measuring devices, such as pupillometer, PD ruler and lens clock.
- Performs diagnostic work for physicians, in regards to patient Rx, prescribed prisms, bifocals and lens type.
- Anticipates accurate and timely eyewear delivery time, immediately notifying patients of any unexpected delays. Promptly notifies patients when glasses are ready for pick up.
- Maximize sales by exploring the needs and priorities of patients through asking open ended questions.
- Provides patients with exceptional service by possessing superior knowledge of our product lines and demonstrating the ability to accurately describe the value, features and benefits of each product.
- Accurately enters relevant frame and lens order information into POS software.
- Takes pride in the appearance of the dispensary. Assist with keeping the dispensary clean, attractive and organized. Secures and controls company assets.
- Assists co-workers with difficult or complex areas of product needs and prescriptions.
- Anticipates problems. Explores underlying reason for patient issues. Acts quickly for resolution and partners with management when necessary.
- Understands and provides patients with a comprehensive explanation of their insurance/vision plan benefits.
- Possesses a can do attitude, with a strong drive for results. Self-motivated with a strong desire for continual learning and improvement.
- Adheres to practice policies and procedures, including but not limited to discounting, promotions and inventory management.
- Demonstrate success in a retail, office environment addressing a broad spectrum of patient requirements and preferences
- Demonstrate the ability to establish positive patient rapport and build relationships
- Participates in monthly staff meetings and product trainings
- All other duties as assigned.
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