Posting Analyst Team Lead - CBO (3147) - Full Time

Purpose:

The Central Business Office Team Lead is responsible for the day-to-day functions of an assigned Team(s), distributing and assigning work to Team Members to ensure the timely completion of job duties, monitoring quality and quantity of work performed by the Team, and working closely with the CBO Supervisor to uphold established protocols

Essential Duties/Responsibilities:

Possess a clear understanding of Team’s responsibilities and the ability to effectively communicate those responsibilities to the Team

Effectively communicate to staff goals, objectives, policies and procedures

Continually review processes, policies, and procedures for appropriateness

Work with Team to maintain continued learning

Consistent monitoring of work load with triaging to other Team Members as needed in order to meet established time lines

Perform quality assurance audits on each Team Member to ensure completeness of duties performed

Effectively communicate weaknesses and improvements to staff

Provide training for new employees and re-education of current personnel

Work with Peers, other Departments in an effective manner to identify and resolve issues

Review financial reports and information and take appropriate action based on that information

Assist with interview of employee candidates

Assist with preparation and communication of employee performance evaluations

Assist with review of employee vacation and time off requests and provide required coverage

Investigate new technologies for improved efficiencies and effectiveness of department

Other Duties:

As assigned by manager

Qualifications:

Required:

Strong coaching / mentoring skills

Strong written and verbal communication skills

Strong analytical, problem solving, and decision-making skills

Working knowledge of Revenue Cycle

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

Preferred:

Competencies

General

• Customer Service
• Professionalism/Integrity/Responsibility
• Teamwork/Process Focus
• Dependability/Punctuality
• Interpersonal Relationships/Communication
• Judgment/Decision Making/Problem Solving
• Quality/Quantity
• Initiative
• Safety/Housekeeping
• Organizational Skills/Time Management

Department Specific:

• Ability to guide and coach Team Members
• Professional communication skills
• Ability to consistently meet deadlines
• Resourceful
• Work independently, with minimal supervision and appropriate need for additional input