What are the responsibilities and job description for the IT Systems Specialist position at Wilmington plc?
Company Outline
Job Role: IT Systems Specialist
Location: Hybrid/Cardiff - Wales
Salary: £27,000 to £30,000 (DoE)
Why do we want you?
We are looking for an IT Systems Specialist to join our IT team at Astutis, part of Wilmington plc. If you have a passion for technology, problem-solving, and supporting business goals through effective IT solutions, then this could be a great role for you!
Job purpose, tasks and responsibilities
In this role, you will play a vital key part in supporting a wide range of technologies, software, hardware, and cloud-based services.
You will help ensure that our IT systems align with our business objectives and maintain smooth operations for colleagues and external consultants.
You will be responsible for:
- Monitoring and managing the IT ServiceDesk system (1st and 2nd line support).
- Installing, managing, and maintaining all system hardware and software.
- Collaborating with third-party providers to ensure SLA compliance.
- Evaluating and recommending system improvements to enhance processes and reduce costs.
- Maintaining and creating IT documentation (e.g., processes/procedures).
- Providing technical support, training, and direction to staff.
- Staying updated on emerging technologies relevant to our systems.
- Supporting associates/tutors in achieving their objectives with technical solutions.
- Performing other reasonable tasks to support organisational goals.
What’s the Best Thing About This Role?
You’ll have the opportunity to work across diverse IT systems and technologies, contributing to the organisation’s success while developing your skills and expertise in a dynamic environment.
What’s the Most Challenging Thing About This Role?
Balancing competing priorities and managing multiple tasks while maintaining the high standards expected by our business and external stakeholders can be demanding but highly rewarding.
Essential and desirable capabilities
What We’re Looking For
To be successful in this role, you must have:
- Experience with CRM systems.
- Knowledge of Microsoft technologies (Azure, Exchange, etc.).
- Familiarity with internet technologies, security tools, and antivirus software.
- Expertise in Windows 10 & 11.
It would be great if you also have:
- Experience with networking and wireless services.
- Familiarity with telephony systems (VoIP & mobile).
- Knowledge of desktop and printer hardware.
- Experience with MS SQL.
We know it’s not a skill, but you must have the right to work in the location of this role by the start of your employment.
Wherever you are in your career and whatever your expertise....................
You are naturally creative and innovative and have the ability to empathise with others to understand their needs and motivations. You are a strong communicator both verbally and in writing and have an amazing attention to detail. You are planning focused and are comfortable managing multiple projects and deadlines.Before you go....
About Us
Astutis, part of the Wilmington plc, is a leading provider of accredited Health, Safety, and Environmental training.
We deliver learning solutions in various formats, including online, virtual, and classroom-based, achieving pass rates at least 10% above the national average.
With significant growth over the past three years, we are excited to bring new talent into our dynamic and ambitious team.
Find What You’re Looking For
We are ambitious, inclusive, and filled with integrity and curiosity. Join us and achieve more in your career with mutual respect, support, and fair rewards.
Join us and make a difference in the world of global compliance, click on “APPLY” today!
The Legal Bit!
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
*Please note that this role may remain advertised until an offer of employment has been made.
#LI-Hybrid
Salary : $27,000 - $30,000