What are the responsibilities and job description for the Dispatcher position at Wilson's 24hr Towing?
Our dispatchers are tasked daily with call intake/information input, operating our state of the art dispatch software, driver monitoring, ensuring our customers needs are taken care of in a timely and professional manor, receiving payments, and working well in a team environment. This position will be an in office position during the day and remote on nights and weekends. Pay is based on experience $16-20 an hour.
This position will require you to work remote on some nights and weekends.
Job Qualifications
Responsibilities:
- Efficiently manage and prioritize incoming service requests from customers, law enforcement and Insurance/Roadside Assistance.
- Input information into specialized software - Towbook
- Dispatch tow truck drivers to locations based on customer needs and geographical knowledge.
- Communicate with Drivers to provide clear and concise instructions regarding routes and service requirements.
- Monitor Drivers and Fleet by GPS.
- Ensure prompt and professional customer service, demonstrating empathy and understanding in stressful situations. Diffuse tense situations and work well with others.
- Utilize our state-of-the-art dispatch system to maintain accurate records and update job statuses in real-time.
- Collaborate with dispatch team to ensure smooth handovers and continuity of service.
- Keeping a clean and well-organized workspace.
Requirements:
- Computer literacy is vital.
- Geographical knowledge of the local area and surrounding regions.
- Ability to work night shifts and weekends on a rotational basis.
- Excellent communication skills and a customer-oriented mindset.
- Quick decision-making skills and the ability to handle high-pressure situations.
- Detail-oriented and able to multitask effectively.
- Access to internet and cell service for remote dispatching.
- Must be able to pass a background check.
Our benefit package includes but is not limited to $500 Sign on bonus, 401k with employer match, paid vacations, direct deposit paychecks, holiday/annual bonus opportunities, health clinic, company provided uniforms, free AAA membership, and free Sam’s Club membership.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Performance bonus
- Signing bonus
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Crawfordsville, IN 47933 (Required)
Work Location: In person
Salary : $16 - $20