IT Systems Field Technician

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Overview

 Job Summary

Provides on-site and/or remote technology, CCTV and physical security support in an assigned area or locations. Installs and maintains in-house technology equipment, PCs, Thin clients, and in-store systems. Configures, diagnoses, repairs and upgrades hardware and equipment to ensuring its optimal performance. Consistently provides friendly, courteous customer service to internal and external customers. Perform other related work.

Typical Duties and Responsibilities

• Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. Provide exceptional customer service with users by telephone, email, and in person.
• Work with end users to isolate and diagnose and repair technology related equipment.
• Install, configure, test, maintain and troubleshoot workstations, thin clients, network equipment, pc's, printers, telephone equipment, cash terminals, wireless devices, access control devices and physical security hardware and similar technology.
• Understand data cabling, low voltage electrical, analog and IP based video cabling.
• Troubleshoots and diagnose data cabling issues as needed.
• Coordinate with 3rd party support and equipment vendors.
• Set up and configure CCTV system, LP office, cash handling areas and physical security of new store locations and remodels.
• Create documentation for new processes and procedures.
• Maintain an inventory of spare parts for all equipment serviced.
• Participate in discussions with vendors and contractors to secure products and services.
• Identify and deliver service according to acceptable standards.
• Make recommendations to IT management on the purchase of tools and utilities.
• Provide training on CCTV equipment to store management and newly hired LPAs.
• Serve as project resource for IT projects and onsite technical contact for systems team.
• Performs other duties as assigned or needed.

Requirements

Education:

• Associates degree in an IT related field OR equivalent education, training and/or experience.

Experience:

• Demonstrating general knowledge of operating systems, computers, networks and CCTV hardware and software.
• Demonstrating strong analytical and problem solving abilities.
• Utilizing strong verbal, written and interpersonal communication skills.
• Performing tasks requiring manual dexterity in order to operate hand and power tools and other equipment supported.
• Efficiently prioritizing and executing tasks in a high-pressure environment.
• Demonstrating initiative and self-direction.

Ability to:

• Consistently provide world class customer service to internal and external customers.
• Work effectively in a team oriented environment while still being able to work independently with little supervision.
• Work professionally in an office environment with all levels of the organization and technical abilities.
• Prioritize and work well with a ticket reporting system.
• Read, understand, and follow instructions from technical manuals and documentation.
• Provide strong customer service skills.
• 24/7 on-call rotations to troubleshoot emergencies.
• Push and pull hand trucks, push carts and pallet jacks.
• Lift and carry heavy weights up to 50 lbs. occasionally.
• Bending and kneeling often
• Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.
• Travel within a designated geographic area. May vary from minimal to extensive, depending on the needs of the company.
• Perform other duties as assigned or needed.

Additional Requirements:

• Acceptable Department of Motor Vehicles driving record.

Equipment/Machines Operated:

• Office machines and Store Systems (Thin Clients, computers, multi-line telephone, fax, printers, etc)
• Variety of hand tools, power tools, pallet jacks and hand trucks.

• CCTV, DVR, NVR and digital camera equipment.
• Ladders, scissor lifts and boom lifts.
• Company car.

Preferred Education, Experience and/or Credentials:

• A and Network
• Ability to obtain Select Systems Technology certification.
• Ability to obtain Stanley/Best service certification.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties, and qualifications required of personnel may vary. 

EEO/Inclusivity

As WinCo Foods continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.